Dynamic Office Administration Apprentice

TRAINING AND DEVELOPMENT RESOURCE LIMITED; Ashington; On-site; GBP 14,000 - 17,000; Full time

Job summary

North East Fencing is looking for an enthusiastic and organised Apprentice Office Administrator to join our team in Blyth. This varied office-based role suits someone who enjoys working with people, is confident speaking on the telephone and wants to develop a career in administration, customer service and business support.

You will handle customers, suppliers and colleagues, help organise day-to-day operations, and progress jobs from enquiry to completion in a busy fencing business environment.

Qualifications

• GCSE English Language or English Literature (Grade 4 or above) essential.
• GCSE Maths (Grade 4 or above) essential.
• Let the company know about other relevant qualifications and industry experience you have.

Responsibilities

• Customer service and telephone enquiries.
• Answering incoming telephone calls professionally and confidently.
• Speaking with existing and potential customers and taking enquiries.
• Dealing with customer questions and passing more complex enquiries to the appropriate team member.
• Taking messages accurately and ensuring they are passed on promptly.
• Making outgoing calls to customers, suppliers and other contacts when required.
• Maintaining a professional and friendly approach at all times.
• Creating and issuing works orders and updating customer and job records.
• Ensuring paperwork and information is accurate and up to date.
• Supporting the team with administration of new and existing jobs.
• Monitoring outstanding work and following up where necessary.
• Filing and maintaining electronic and paper records.
• Assisting with general office administration.
• Updating colleagues on customer requirements and coordinating jobs and appointments.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Presentation skills

Administrative skills

Initiative

Education

GCSE English (Grade 4+)

GCSE Maths (Grade 4+)

Job description

North East Fencing is looking for an enthusiastic and organised Apprentice Office Administrator to join our team in Blyth. This varied office-based role suits someone who enjoys working with people, is confident speaking on the telephone and wants to develop a career in administration, customer service and business support.

You will handle customers, suppliers and colleagues, help organise day-to-day operations, and progress jobs from enquiry to completion in a busy fencing business environment.