Business Administration Apprentice (North East Fencing)

TRAINING AND DEVELOPMENT RESOURCE LIMITED; Ashington; On-site; GBP 14,000 - 17,000; Full time

Job summary

North East Fencing is looking for an enthusiastic and organised Apprentice Office Administrator to join our team in Blyth. This varied office-based role suits someone who enjoys working with people, is confident speaking on the telephone and wants to develop a career in administration, customer service and business support.

You will handle customers, suppliers and colleagues, help organise day-to-day operations, and progress jobs from enquiry to completion in a busy fencing business environment.

Qualifications

• GCSE English Language or English Literature (Grade 4 or above) essential.
• GCSE Maths (Grade 4 or above) essential.
• Let the company know about other relevant qualifications and industry experience you have.

Responsibilities

• Customer service and telephone enquiries.
• Answering incoming telephone calls professionally and confidently.
• Speaking with existing and potential customers and taking enquiries.
• Dealing with customer questions and passing more complex enquiries to the appropriate team member.
• Taking messages accurately and ensuring they are passed on promptly.
• Making outgoing calls to customers, suppliers and other contacts when required.
• Maintaining a professional and friendly approach at all times.
• Creating and issuing works orders and updating customer and job records.
• Ensuring paperwork and information is accurate and up to date.
• Supporting the team with administration of new and existing jobs.
• Monitoring outstanding work and following up where necessary.
• Filing and maintaining electronic and paper records.
• Assisting with general office administration.
• Updating colleagues on customer requirements and coordinating jobs and appointments.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Presentation skills

Administrative skills

Initiative

Education

GCSE English (Grade 4+)

GCSE Maths (Grade 4+)

Job description

Level 3 Closes 18 Oct, 2026

North East Fencing — 10D Armstrong Court, North Seaton Industrial Estate, Ashington, NE63 0YE

Salary15,392

Duration18 Months

LevelLevel 3

Start Date26 Oct, 2026

Positions1 Available

North East Fencing is looking for an enthusiastic and organised Apprentice Office Administrator to join our team in Blyth. This is a varied office-based role that would suit someone who enjoys working with people, is confident speaking on the telephone and wants to develop a career in administration, customer service and business support.

North East Fencing is looking for an enthusiastic and organised Apprentice Office Administrator to join our team in Blyth.

This is a varied office-based role that would suit someone who enjoys working with people, is confident speaking on the telephone and wants to develop a career in administration, customer service and business support.

As an Apprentice Office Administrator, you will become an important part of the day-to-day running of the business. You will be dealing with customers, suppliers and colleagues, helping to make sure work is organised correctly and that jobs progress smoothly from initial enquiry through to completion.

This is not a role where you will simply be sitting at a desk completing basic administration. You will be involved in a wide range of activities and will quickly develop an understanding of how a busy fencing business operates.

Key responsibilities

Your responsibilities will include:

• Customer service and telephone enquiries
• Answering incoming telephone calls professionally and confidently
• Speaking with existing and potential customers
• Taking customer enquiries and gathering the information needed to progress their requirements
• Dealing with customer questions and passing more complex enquiries to the appropriate member of the team
• Taking messages accurately and ensuring they are passed on promptly
• Making outgoing calls to customers, suppliers and other contacts when required
• Maintaining a professional and friendly approach at all times

Administration and job management

• Creating and issuing works orders
• Updating customer and job records
• Ensuring paperwork and information is accurate and up to date
• Supporting the team with the administration of new and existing jobs
• Monitoring outstanding work and following up where necessary
• Helping to ensure jobs are scheduled and progressed efficiently
• Filing and maintaining electronic and paper records
• Assisting with general office administration

Materials and suppliers

• Checking what materials are required for upcoming jobs
• Chasing outstanding materials and deliveries with suppliers
• Liaising with suppliers to obtain updates on orders
• Helping to ensure the required materials are available when they are needed
• Updating colleagues when there are delays or issues with materials
• Recording relevant information accurately

Supporting the wider team

You will work closely with the office, management and operational teams to help ensure customers receive a good service and that work is completed efficiently.

This may include:

• Updating colleagues on customer requirements
• Helping coordinate jobs and appointments
• Following up outstanding actions
• Preparing information for the team
• Dealing with general office queries
• Supporting other administrative tasks as required

• GCSE English Language or English Literature (Grade 4 or above) essential
• GCSE Maths (Grade 4 or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills (Desired)

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Initiative

Monday – Friday 8.00am – 4.00pm

37 hours a week

Full time position upon completion of the apprenticeship for the right person

Based in Ashington, Northumberland, we support the people of Morpeth, Cramlington, Blyth, Newcastle Upon Tyne, and surrounding areas to provide a range of fencing and gardening services that create an outdoor space to be proud of.

Our fencing is finished with premium 19mm boards, providing a superior look and enhanced performance, with significantly fewer natural defects such as warping, cupping, and splitting.

Though fencing may be in our name, we also provide a range of additional products and services to ensure your garden continues to work for you, including our comprehensive maintenance solutions and gate and decking installations. Simply contact North East Fencing to discuss your requirements and request your free, no-obligation quote.

10D Armstrong Court, North Seaton Industrial Estate, Ashington, NE63 0YE