Business Administration Apprentice (North East Fencing)

TDR Training Ltd; Ashington; On-site; GBP 12,000 - 18,000; Full time

Job summary

North East Fencing in Blyth is seeking an enthusiastic Apprentice Office Administrator to join the team. This 18-month apprenticeship offers hands-on experience across administration, customer service and business support while training at Level 3.

You will handle customer enquiries, manage paperwork and support with day-to-day office tasks, helping the business run smoothly from enquiry through to completion.

Qualifications

• GCSE English Language or English Literature at grade 4+.
• GCSE Maths at grade 4+.

Responsibilities

• Handle customer service and telephone enquiries.
• Create and update works orders and job records.
• Manage supplier communications and material updates.
• Assist with general office administration and filing.
• Support scheduling and progression of jobs.

Skills

Customer care skills

Initiative

Education

GCSE English Language or English Literature (Grade 4+)

GCSE Maths (Grade 4+)

Job description

Business Administration Apprentice (North East Fencing)

Duration 18 Months

Level Level 3

Start Date 26 Oct, 2026

Positions 1 Available

About the Role

North East Fencing is looking for an enthusiastic and organised Apprentice Office Administrator to join our team in Blyth. This is a varied office-based role that would suit someone who enjoys working with people, is confident speaking on the telephone and wants to develop a career in administration, customer service and business support.

Key Responsibilities

What you’ll do at work

North East Fencing is looking for an enthusiastic and organised Apprentice Office Administrator to join our team in Blyth.

This is a varied office-based role that would suit someone who enjoys working with people, is confident speaking on the telephone and wants to develop a career in administration, customer service and business support.

As an Apprentice Office Administrator, you will become an important part of the day-to-day running of the business. You will be dealing with customers, suppliers and colleagues, helping to make sure work is organised correctly and that jobs progress smoothly from initial enquiry through to completion.

This is not a role where you will simply be sitting at a desk completing basic administration. You will be involved in a wide range of activities and will quickly develop an understanding of how a busy fencing business operates.

Key responsibilities

Your responsibilities will include:

• Customer service and telephone enquiries
• Answering incoming telephone calls professionally and confidently
• Speaking with existing and potential customers
• Taking customer enquiries and gathering the information needed to progress their requirements
• Dealing with customer questions and passing more complex enquiries to the appropriate member of the team
• Taking messages accurately and ensuring they are passed on promptly
• Making outgoing calls to customers, suppliers and other contacts when required
• Maintaining a professional and friendly approach at all times

Administration and job management

• Creating and issuing works orders
• Updating customer and job records
• Ensuring paperwork and information is accurate and up to date
• Supporting the team with the administration of new and existing jobs
• Monitoring outstanding work and following up where necessary
• Helping to ensure jobs are scheduled and progressed efficiently
• Filing and maintaining electronic and paper records
• Assisting with general office administration

Materials and suppliers

• Checking what materials are required for upcoming jobs
• Chasing outstanding materials and deliveries with suppliers
• Liaising with suppliers to obtain updates on orders
• Helping to ensure the required materials are available when they are needed
• Updating colleagues when there are delays or issues with materials
• Recording relevant information accurately

Supporting the wider team

You will work closely with the office, management and operational teams to help ensure customers receive a good service and that work is completed efficiently.

This may include:

• Updating colleagues on customer requirements
• Helping coordinate jobs and appointments
• Following up outstanding actions
• Preparing information for the team
• Dealing with general office queries
• Supporting other administrative tasks as required

Requirements & Qualifications

• GCSE English Language or English Literature (Grade 4 or above) essential
• GCSE Maths (Grade 4 or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

• Customer care skills
• Initiative

Working Hours

Monday – Friday 8.00am – 4.00pm

37 hours a week

Future Prospects

Full time position upon completion of the apprenticeship for the right person

About the Employer

Based in Ashington, Northumberland, we support the people of Morpeth, Cramlington, Blyth, Newcastle Upon Tyne, and surrounding areas to provide a range of fencing and gardening services that create an outdoor space to be proud of.

Our fencing is finished with premium 19mm boards, providing a superior look and enhanced performance, with significantly fewer natural defects such as warping, cupping, and splitting.

Though fencing may be in our name, we also provide a range of additional products and services to ensure your garden continues to work for you, including our comprehensive maintenance solutions and gate and decking installations. Simply contact North East Fencing to discuss your requirements and request your free, no-obligation quote.