London Maintenance Help Desk Coordinator

GM Recruitment; Camden Town; On-site; GBP 24,000 - 30,000; Full time

Job summary

GM Recruitment is seeking a diligent Help Desk Administrator Maintenance in London to support the Contracts Managers and Maintenance team. You will log, allocate and track reactive maintenance jobs, coordinate engineers and contractors, and ensure proactive communication with clients.

The role requires at least 2 years in an administrative setting, strong literacy and numeracy, and excellent organisational skills. A proactive, reliable approach and good IT/CAFM proficiency are essential.

Qualifications

• Minimum of 2 years' experience in an administrative role.
• Desirable maintenance or facilities experience.
• Good general education; no specific qualification required.
• Excellent literacy and numeracy skills.
• Strong organisational and time-management skills.
• Clear communication with clients, contractors and engineers.
• Assertive in chasing outstanding actions and maintaining service levels.

Responsibilities

• Provide day-to-day administrative support to Contracts Managers and Maintenance team.
• Serve as first point of contact for reactive maintenance requests; log, allocate and track jobs to completion.
• Schedule reactive and help desk call-outs across multiple contracts; coordinate engineers and subcontractors.
• Chase updates on open jobs and keep clients informed of progress.
• Monitor shared inbox; file and action emails to maintain low backlog.
• Maintain accurate records, spreadsheets and WIP information.
• Raise purchase orders and invoices as required.
• Process and file SVRs.
• Create and maintain CAFM asset registers and support compliance.
• Book and coordinate contractor service visits with contractors and clients to ensure sites remain compliant.
• Assist with compiling and distributing the weekly engineer planner.
• Carry out general administrative duties to support Maintenance function.

Skills

Organisation & time management

Communication skills

Proactive problem solving

Chasing actions

Tools

CAFM software

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

GM Recruitment is seeking a diligent Help Desk Administrator Maintenance in London to support the Contracts Managers and Maintenance team. You will log, allocate and track reactive maintenance jobs, coordinate engineers and contractors, and ensure proactive communication with clients.

The role requires at least 2 years in an administrative setting, strong literacy and numeracy, and excellent organisational skills. A proactive, reliable approach and good IT/CAFM proficiency are essential.