Central London Help Desk Coordinator

Equation Recruitment Ltd; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Life Assurance

Pension Scheme

Cycle to Work

Mental Health Support

Employee Assistance Programme

Occupational Health

Professional Development

Refer a Friend

Discretionary Bonus

Job summary

Equation Recruitment Ltd is seeking a Help Desk Administrator to join a fast-paced Central London team. This office-based role runs 8:00am-5:00pm, 40 hours per week, and the successful candidate will be the first point of contact for incoming requests, ensuring jobs move smoothly and clients stay informed.

The role requires strong organisation, confidence in communication, and familiarity with CAFM software and Microsoft Office tools.

Qualifications

• Minimum 2 years in an administrative/coordinator role.
• Excellent literacy and numeracy skills.
• Strong attention to detail and ability to manage multiple priorities.
• Confident communication style.
• Experience with Excel, Word, Outlook, PowerPoint and the Internet.
• CAFM software experience would be beneficial.

Responsibilities

• Coordinate requests and support the wider management and maintenance team.
• Schedule reactive call-outs across contracts, coordinating engineers.
• Log, allocate and track jobs from initial request to completion.
• Chase updates on outstanding jobs and keep clients informed.
• Manage shared inbox and file emails appropriately.
• Maintain accurate records, spreadsheets and WIP information.
• Raise purchase orders and invoices and complete related docs.
• Create and maintain asset registers using a CAFM system.
• Book contractor visits with clients and contractors.
• Assist with weekly engineer planners.
• Support team with general administration as needed.

Skills

Organisation

Communication

Time management

Attention to detail

Tools

CAFM software

Job description

Equation Recruitment Ltd is seeking a Help Desk Administrator to join a fast-paced Central London team. This office-based role runs 8:00am-5:00pm, 40 hours per week, and the successful candidate will be the first point of contact for incoming requests, ensuring jobs move smoothly and clients stay informed.

The role requires strong organisation, confidence in communication, and familiarity with CAFM software and Microsoft Office tools.