Global Logistics Coordinator – UK & International Deliveries

Yolk Recruitment Ltd; Newport; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

Pension

Private medical insurance

Life insurance

Income protection

Cycle to work

On-site gym

On-site canteen

Free parking

Job summary

Yolk Recruitment is supporting a leading global manufacturing organisation in Newport to recruit a Logistics Coordinator. Based in Newport, you will coordinate customer orders and deliveries UK and internationally, liaising with production, warehouse and customer service to ensure accurate, timely dispatch.

You'll manage carriers, handle delays, keep customers informed, and contribute to continuous improvement across Logistics.

Qualifications

• Previous experience within Logistics, Transport, Supply Chain, Order Fulfilment or a similar coordination role is essential.
• Experience coordinating customer orders, deliveries, transport or shipping within a busy operational environment.
• Strong customer service skills, with the confidence to communicate effectively with customers, drivers, carriers and internal teams.
• The ability to manage delays, complaints and challenging situations calmly and professionally while working towards a resolution.
• Strong organisational skills with the ability to manage multiple orders, priorities and deadlines simultaneously.
• A proactive approach with the confidence to work on your own initiative and take ownership of problems through to resolution.
• Strong communication and relationship-building skills across both internal and external stakeholders.
• Good IT and administration skills; previous experience using SAP or another ERP system would be advantageous.
• Experience within a manufacturing, chemical, distribution or similarly fast-paced environment would be beneficial.
• A collaborative approach and willingness to work as part of a small, established Supply Chain team.

Responsibilities

• Processing customer orders received through SAP, ensuring shipping and logistics requirements are progressed accurately and within required timescales.
• Coordinating the movement of bulk and packaged products to customers and stock locations across the UK and internationally.
• Liaising with Customer Service teams to ensure orders can be processed efficiently and customers receive accurate information regarding their deliveries.
• Managing external carriers and hauliers, coordinating collections and deliveries while considering service requirements and the most cost-effective transport options.
• Maintaining regular communication with drivers, carriers and customers, providing updates and responding to delivery-related enquiries.
• Proactively managing late orders, delivery delays and other logistics issues, investigating problems and coordinating with relevant teams to achieve an effective resolution.
• Handling customer queries and complaints professionally, taking ownership of issues and ensuring customers are kept informed throughout the resolution process.
• Liaising closely with Production and Warehouse teams to ensure goods are available and ready for collection within required timescales.
• Working with Quality to ensure required Certificates of Analysis (COAs) are available to support timely dispatch.
• Coordinating dispatch requirements that fall outside standard SAP processes, ensuring these are managed efficiently and cost-effectively.
• Maintaining accurate order and shipment information across relevant systems and ensuring required processes are completed in line with business requirements.
• Supporting continuous improvement activity across Logistics, Warehouse, Production and Quality to improve safety, efficiency and service quality.

Skills

SAP experience

Customer service

Organisational skills

Communication

Problem solving

Tools

SAP

Job description

Yolk Recruitment is supporting a leading global manufacturing organisation in Newport to recruit a Logistics Coordinator. Based in Newport, you will coordinate customer orders and deliveries UK and internationally, liaising with production, warehouse and customer service to ensure accurate, timely dispatch.

You'll manage carriers, handle delays, keep customers informed, and contribute to continuous improvement across Logistics.