Emergency Department Receptionist (Band 3)

Airedale NHS Foundation Trust; Long Lee; On-site; GBP 21,000 - 25,000; Full time

Job summary

Airedale NHS Foundation Trust is seeking an Emergency Department Receptionist (Band 3) to provide a high quality, 24-hour reception/administration service in the Emergency Department, ensuring procedures align with the Trust Right Care values.

The role includes handling ED reception tasks, patient check-in, and coordinating with clinicians, with a requirement for flexibility across shifts including nights; experience with SystmOne is valued.

Qualifications

• Significant and recent reception/office experience in a health care setting.
• Understanding confidentiality policies and procedures.
• Experience working shifts, including nights.
• Ability to communicate sensitively with distressed patients and relatives.
• Commitment to data quality and accuracy.

Responsibilities

• Reception and documentation of patients attending the Emergency Department using the hospital computer system.
• Use judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.
• Check clinical coding prior to discharging patient records and manage follow-up referrals.
• Communicate effectively and sensitively to distressed patients and relatives.
• Support the Urgent Care team and the multidisciplinary staff; perform general admin duties.

Skills

Reception experience

Confidentiality policies

Shift flexibility

Distressed patients handling

Data quality awareness

Education

ECDL/CLAIT or equivalent

Tools

SystmOne

Job description

Emergency Department Receptionist (Band 3)

To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.

1 x 37.5 hours per week

1 x 19 hours per week

PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

Reception and documentation of patients attending the Emergency department using the hospital computer system.

Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.

Checking clinical coding on prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.

Communicate effectively and sensitively to distressed patients and relatives.

Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.

Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust

General admin duties e.g. filing, dealing with telephone enquiries, scanning etc

About us

You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.

You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service.

We are looking for staff with commitment to quality and care and working together for patients

Job responsibilities

For further details please see the attached job description and person specification attached to this advert.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation

Person Specification

Qualifications

• ECDL/CLAIT or equivalent e.g. OCR Level 1/2 or significant SystmOne experience

Experience

• Significant and recent reception/office experience in a health care setting
• Experience and understanding of confidentiality policies and procedures
• Experience of working shifts with a flexible approach to work
• Previous work in a pressurised environment
• Experience in dealing with distressed patients and relatives
• Understanding the importance of data quality
• Experience in working a 24/7 shift system, including nights

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.