Dynamic Counter Sales & Branch Support Specialist

Interaction Recruitment; Kettering; On-site; GBP 18,000 - 24,000; Full time

Job summary

Interaction Recruitment is seeking a flexible Counter Sales / Branch Support professional for an office-based role. You will support daily order processing, assist the sales team, and help deliver a high-quality customer experience at the branch. The role emphasizes quotes, order entry, follow-ups, ETAs, stock updates, and maintaining a tidy front office. A growth mindset and team spirit are essential.

Qualifications

• Experience in customer-facing sales or counter service with emphasis on accuracy.
• Strong attention to detail for quotes, orders and records.
• Excellent communication and teamwork skills.

Responsibilities

• Customer service via counter, phone and email with quotes and timely updates.
• Accurate quotes and order entry.
• Follow-ups on quotes and support for sales conversions.
• Communicate ETAs, backorders and stock availability to customers.
• Maintain a welcoming front-office environment and branch administration.
• Assist with warehouse tasks during peak periods and maintain inventory data accuracy.
• Follow WHS protocols and participate in safety training.
• Collaborate with team and adapt to support branch goals.
• Maintain organized records including quotes, backorders and customer files.

Job description

Interaction Recruitment is seeking a flexible Counter Sales / Branch Support professional for an office-based role. You will support daily order processing, assist the sales team, and help deliver a high-quality customer experience at the branch. The role emphasizes quotes, order entry, follow-ups, ETAs, stock updates, and maintaining a tidy front office. A growth mindset and team spirit are essential.