Counter Sales / Branch Support (Office-Based)

Interaction Recruitment; Kettering; On-site; GBP 18,000 - 24,000; Full time

Job summary

Interaction Recruitment is seeking a flexible Counter Sales / Branch Support professional for an office-based role. You will support daily order processing, assist the sales team, and help deliver a high-quality customer experience at the branch. The role emphasizes quotes, order entry, follow-ups, ETAs, stock updates, and maintaining a tidy front office. A growth mindset and team spirit are essential.

Qualifications

• Experience in customer-facing sales or counter service with emphasis on accuracy.
• Strong attention to detail for quotes, orders and records.
• Excellent communication and teamwork skills.

Responsibilities

• Customer service via counter, phone and email with quotes and timely updates.
• Accurate quotes and order entry.
• Follow-ups on quotes and support for sales conversions.
• Communicate ETAs, backorders and stock availability to customers.
• Maintain a welcoming front-office environment and branch administration.
• Assist with warehouse tasks during peak periods and maintain inventory data accuracy.
• Follow WHS protocols and participate in safety training.
• Collaborate with team and adapt to support branch goals.
• Maintain organized records including quotes, backorders and customer files.

Job description

Role Purpose:

We're seeking a flexible and motivated individual to join our team as a Counter Sales / Branch Support professional. This office-based role is perfect for someone who is eager to grow with the business, adapt to new challenges, and provide exceptional customer service. You'll be a key player in ensuring accurate order processing, supporting sales teams, and delivering a superior customer experience. If you thrive in a dynamic environment and are looking for long-term growth, this is the role for you!

Key Responsibilities:

• Customer Service & Relationship Management: Provide exceptional customer service via counter, phone, and email. Offer quotes, product information, and timely order updates.
• Quoting & Order Entry Accuracy: Accurately prepare and process quotes, ensuring precise order entry.
• Sales Follow-Ups & Pipeline Support: Actively follow up on quotes, support sales conversion efforts, and contribute to customer retention strategies.
• Customer Communication: Ensure customers are informed about ETAs, backorders, and product availability in a timely manner.
• Front Office Presentation: Maintain a welcoming and professional environment for customers visiting the branch.
• Branch Administration: Assist with various administrative tasks to keep operations running smoothly.

Additional Duties:

• Warehouse Assistance: Occasionally provide support during peak or urgent periods (though this is not a core responsibility).
• Inventory Control: Maintain accurate administrative data to avoid mis-picks or incorrect stock allocation.
• WHS Responsibility: Follow Workplace Health and Safety (WHS) protocols, report hazards, and actively participate in safety training and refreshers.
• Leadership: While there are no direct reports, you'll work collaboratively with the team, model customer-first behavior, and demonstrate flexibility to support team goals.
• Reporting & Administration: Maintain organized records, including customer files, quote logs, backorder lists, and communication notes.

What We're Looking For:

• Flexibility & Growth Mindset: We are looking for someone who is adaptable, willing to learn, and eager to grow with the team. You'll need to thrive in a fast-paced, evolving environment and be open to new challenges as the business expands.
• Customer-First Approach: A passion for delivering exceptional customer service and building strong relationships.
• Strong Communication Skills: Clear and effective communication both in person and through other channels (phone/email).
• Attention to Detail: A keen eye for detail, ensuring all orders and admin tasks are completed accurately.
• Team Player: You'll need to work well within a team, collaborate across functions, and be willing to pitch in when needed.

Why Join Us?

This is an exciting opportunity for someone who is looking to develop their skills, take on new responsibilities, and grow with a supportive team. If you're ready to take on new challenges and contribute to the ongoing success of the branch, we'd love to hear from you.