Dynamic Administrative Officer

Brook Street; York and North Yorkshire; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Armed Forces Covenant commitment

Guaranteed PSR interview

Disability Confident Leader

Job summary

Brook Street in York is recruiting an Administrative Officer to join a busy operational team. The role is office-based with potential future hybrid working and involves training weeks from 9:00am to 5:00pm, Monday to Friday, with shifts possible later and at weekends.

You will support a range of administrative tasks and customer interactions. Applicants should have strong organisational and communication skills, be accurate, and able to work independently or in a team.

Qualifications

• Strong customer service skills handling telephone and email enquiries.
• Excellent written and verbal communication.
• High level of organisation and ability to prioritise workloads.
• High accuracy and attention to detail.

Responsibilities

• Communicate clearly with internal and external stakeholders by phone and email.
• Respond to customer enquiries using approved guidance and knowledge systems.
• Maintain and update customer records and databases.
• Produce and issue documentation accurately and within timescales.
• Manage mailboxes and administrative workflows.
• Enter and validate data across systems.

Skills

Customer service

Communication

Organisation

Attention to detail

Independence/Teamwork

MS Office / Outlook / Word / Excel

Tools

Microsoft Office

Job description

Brook Street in York is recruiting an Administrative Officer to join a busy operational team. The role is office-based with potential future hybrid working and involves training weeks from 9:00am to 5:00pm, Monday to Friday, with shifts possible later and at weekends.

You will support a range of administrative tasks and customer interactions. Applicants should have strong organisational and communication skills, be accurate, and able to work independently or in a team.