Dwp Universal Credit Support Officer

Excelcare Holdings; Whitmore; Sur place; GBP 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

25 Days holiday plus bank holidays

On-site parking

DBS Certificate paid for by Excelcare

Contributory Pension Scheme

Discretionary Company Bonus Scheme

Annual Salary Review

Refer a Friend Scheme £500

Blue Light Card membership

Team Appreciation Days

Long service awards

Résumé du poste

Excelcare Holdings in Bromley, Kent, seeks a DWP Universal Credit Support Officer to assist residents with Universal Credit and housing benefit claims, ensuring correct financial support for housing costs and navigating welfare entitlements.

You will work closely with residents to manage a varied caseload, liaise with DWP and external partners, and maintain accurate case records while contributing to overall resident wellbeing.

Qualifications

• Recent employment with the Department for Work and Pensions within the last 6 months.
• Strong knowledge of Universal Credit housing costs.
• Experience with Universal Credit claims, housing costs, claimant case management, verification or decision making.
• Strong understanding of housing benefits, welfare entitlements and rent assessments.
• Excellent communication and problem solving skills.
• Ability to work independently and manage a varied caseload.
• Compassionate, patient and committed to supporting residents.
• Experience within housing, supported accommodation or welfare services is an advantage.

Responsabilités

• Support residents in understanding and accessing Universal Credit and housing benefits.
• Assist with Universal Credit housing cost claims, including new claims and changes of circumstances.
• Handle Universal Credit journal requirements relating to housing costs.
• Assess rent levels and ensure documentation for benefit claims.
• Assist with DWP verification of rent, service charges and tenancy information.
• Liaise with the DWP, local authorities, housing providers and external partners.
• Provide guidance on benefit changes, entitlements and compliance.
• Maintain accurate records and ensure timely follow-up on cases.
• Advocate for residents to achieve fair outcomes.
• Address DWP queries and requests for information.

Connaissances

Universal Credit knowledge

Housing costs understanding

Claimant case management

Communication skills

Problem solving

Caseload management

Empathy and listening

Independence

Description du poste

DWP Universal Credit Support Officer

• Location: Bromley, Kent
• Contract: Full time
• Salary: £35,000 to £45,000 per year

About the Role

We are seeking a proactive and knowledgeable individual to join our team as a DWP Universal Credit Support Officer, providing essential support to our residents who are in receipt of Universal Credit and other housing related benefits.

You will work closely with our residents to ensure they receive the correct level of financial support for their housing needs. This includes supporting Universal Credit applications and housing cost claims, assessing rent information, liaising with external agencies and helping residents navigate the complexities of welfare entitlements.

Key Responsibilities

• Support residents in understanding and accessing Universal Credit and other housing related benefits.
• Support residents with Universal Credit housing cost claims, including new claims and changes of circumstances.
• Assist residents with Universal Credit journal requirements relating to their housing costs.
• Assess rent levels and ensure accurate documentation is available for benefit claims.
• Understand and assist with DWP requirements relating to the verification of rent, service charges and tenancy information.
• Liaise with the DWP, local authorities, housing providers and other external partners.
• Provide clear guidance on benefit changes, entitlements and compliance.
• Maintain accurate records and ensure timely follow up on all cases.
• Advocate for residents where necessary to ensure fair and appropriate outcomes.
• Assist with DWP queries and requests for additional information or evidence.

About You

• Previous employment with the Department for Work and Pensions within the last 6 months is essential.
• Currently working within the Department for Work and Pensions is highly desirable.
• Strong practical knowledge of Universal Credit, particularly the housing costs element.
• Experience of Universal Credit claims, housing costs, claimant case management, verification or decision making would be particularly advantageous.
• Strong understanding of housing benefits, welfare entitlements and rent assessments.
• Excellent communication and problem solving skills.
• Ability to work independently and manage a varied caseload.
• Compassionate, patient and committed to supporting residents.
• Experience within housing, supported accommodation or welfare services is an advantage.

Why Join Us?

You will be part of a supportive team dedicated to improving outcomes for residents and ensuring they receive the financial support they are entitled to.

This is a rewarding role where your previous DWP experience and knowledge of Universal Credit will directly contribute to residents' housing stability and wellbeing.

What we offer in return for your hard work:

• 25 Days holiday plus bank holidays
• On-site parking
• DBS Certificate paid for by Excelcare*
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Comprehensive Induction Program
• Refer a Friend Scheme rewarding up to £500 for every person you refer*
• Blue Light Card membership reimbursement where you can access a wide range of discounts
• Team Appreciation Days
• Long service awards

*Terms & Conditions apply