DWP Universal Credit Support Officer

Excelcare; London Borough of Bromley; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

On-site parking

DBS paid by Excelcare

Pension scheme

Discretionary bonus scheme

Annual salary review

Refer a Friend £500

Blue Light Card discounts

Team Appreciation Days

Long service awards

Job summary

Excelcare is seeking a proactive DWP Universal Credit Support Officer in Bromley to help residents access Universal Credit and housing related benefits. You will guide on housing costs, claims, and changes of circumstances, ensuring accurate documentation and timely follow-up.

You will work with residents to understand entitlements, liaise with DWP and local authorities, and advocate for fair outcomes while maintaining detailed caseload records. DBS required.

Qualifications

• Strong knowledge of Universal Credit, especially housing costs.
• Experience with Universal Credit claims, housing costs, and case management.
• Excellent communication and problem solving skills.
• Ability to work independently with a varied caseload.
• Compassionate and patient approach to resident support.

Responsibilities

• Help residents understand and access Universal Credit and housing benefits.
• Assist with Universal Credit housing cost claims, new claims and changes of circumstances.
• Support with Universal Credit journal requirements related to housing costs.
• Assess rent levels and document for benefit claims.
• Liaise with DWP, local authorities, housing providers and partners.

Skills

Universal Credit

Housing costs

Case management

Communication

Problem solving

Independent work

Compassionate approach

Welfare services experience

Job description

About The Role

We are seeking a proactive and knowledgeable individual to join our team as a DWP Universal Credit Support Officer, providing essential support to our residents who are in receipt of Universal Credit and other housing related benefits.

• Location: Bromley, Kent
• Contract: Full time
• Salary: £35,000 to £45,000 per year

Key Responsibilities

• Support residents in understanding and accessing Universal Credit and other housing related benefits.
• Support residents with Universal Credit housing cost claims, including new claims and changes of circumstances.
• Assist residents with Universal Credit journal requirements relating to their housing costs.
• Assess rent levels and ensure accurate documentation is available for benefit claims.
• Understand and assist with DWP requirements relating to the verification of rent, service charges and tenancy information.
• Liaise with the DWP, local authorities, housing providers and other external partners.
• Provide clear guidance on benefit changes, entitlements and compliance.
• Maintain accurate records and ensure timely follow up on all cases.
• Advocate for residents where necessary to ensure fair and appropriate outcomes.
• Assist with DWP queries and requests for additional information or evidence.

About You

• Previous employment with the Department for Work and Pensions within the last 6 months is essential.
• Currently working within the Department for Work and Pensions is highly desirable.
• Strong practical knowledge of Universal Credit, particularly the housing costs element.
• Experience of Universal Credit claims, housing costs, claimant case management, verification or decision making would be particularly advantageous.
• Strong understanding of housing benefits, welfare entitlements and rent assessments.
• Excellent communication and problem solving skills.
• Ability to work independently and manage a varied caseload.
• Compassionate, patient and committed to supporting residents.
• Experience within housing, supported accommodation or welfare services is an advantage.

Why Join Us?

You will be part of a supportive team dedicated to improving outcomes for residents and ensuring they receive the financial support they are entitled to.

This is a rewarding role where your previous DWP experience and knowledge of Universal Credit will directly contribute to residents' housing stability and wellbeing.

What we offer in return for your hard work:

• 25 Days holiday plus bank holidays
• On-site parking
• DBS Certificate paid for by Excelcare*
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Comprehensive Induction Program
• Refer a Friend Scheme rewarding up to £500 for every person you refer*
• Blue Light Card membership reimbursement where you can access a wide range of discounts
• Team Appreciation Days
• Long service awards
• Terms & Conditions apply