Universal Credit Housing Support Officer (DWP) – Impact

Excelcare Holdings; Whitmore; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 Days holiday plus bank holidays

On-site parking

DBS Certificate paid for by Excelcare

Contributory Pension Scheme

Discretionary Company Bonus Scheme

Annual Salary Review

Refer a Friend Scheme £500

Blue Light Card membership

Team Appreciation Days

Long service awards

Job summary

Excelcare Holdings in Bromley, Kent, seeks a DWP Universal Credit Support Officer to assist residents with Universal Credit and housing benefit claims, ensuring correct financial support for housing costs and navigating welfare entitlements.

You will work closely with residents to manage a varied caseload, liaise with DWP and external partners, and maintain accurate case records while contributing to overall resident wellbeing.

Qualifications

• Recent employment with the Department for Work and Pensions within the last 6 months.
• Strong knowledge of Universal Credit housing costs.
• Experience with Universal Credit claims, housing costs, claimant case management, verification or decision making.
• Strong understanding of housing benefits, welfare entitlements and rent assessments.
• Excellent communication and problem solving skills.
• Ability to work independently and manage a varied caseload.
• Compassionate, patient and committed to supporting residents.
• Experience within housing, supported accommodation or welfare services is an advantage.

Responsibilities

• Support residents in understanding and accessing Universal Credit and housing benefits.
• Assist with Universal Credit housing cost claims, including new claims and changes of circumstances.
• Handle Universal Credit journal requirements relating to housing costs.
• Assess rent levels and ensure documentation for benefit claims.
• Assist with DWP verification of rent, service charges and tenancy information.
• Liaise with the DWP, local authorities, housing providers and external partners.
• Provide guidance on benefit changes, entitlements and compliance.
• Maintain accurate records and ensure timely follow-up on cases.
• Advocate for residents to achieve fair outcomes.
• Address DWP queries and requests for information.

Skills

Universal Credit knowledge

Housing costs understanding

Claimant case management

Communication skills

Problem solving

Caseload management

Empathy and listening

Independence

Job description

Excelcare Holdings in Bromley, Kent, seeks a DWP Universal Credit Support Officer to assist residents with Universal Credit and housing benefit claims, ensuring correct financial support for housing costs and navigating welfare entitlements.

You will work closely with residents to manage a varied caseload, liaise with DWP and external partners, and maintain accurate case records while contributing to overall resident wellbeing.