DWP Universal Credit Support Officer

Excelcare; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

On-site parking

DBS Certificate paid for by Excelcare

Contributory Pension Scheme

Discretionary Company Bonus Scheme

Annual Salary Review

Refer a Friend Scheme rewarding up to

Blue Light Card membership reimburse-

Long service awards

Job summary

Excelcare is seeking a proactive DWP Universal Credit Support Officer to assist residents with housing-related benefits and Universal Credit procedures. You will verify rent, help with claims, liaise with external agencies, and guide residents through welfare entitlements.

Strong UC knowledge, excellent communication, and the ability to manage a varied caseload are essential. This on-site role in Bromley offers an engaging, supportive team and opportunities to develop welfare expertise while

Qualifications

• Excellent communication and problem solving skills.
• Strong practical knowledge of Universal Credit, particularly housing costs.
• Experience with Universal Credit claims, housing costs, claimant case management, verification or decision making would be advantageous.

Responsibilities

• Support residents in understanding and accessing Universal Credit and other housing related benefits.
• Support residents with Universal Credit housing cost claims, including new claims and changes of circumstances.
• Assist residents with Universal Credit journal requirements relating to their housing costs.
• Assess rent levels and ensure accurate documentation for benefit claims.
• Understand and assist with DWP requirements relating to verification of rent, service charges and tenancy information.
• Liaise with the DWP, local authorities, housing providers and other external partners.
• Provide clear guidance on benefit changes, entitlements and compliance.
• Maintain accurate records and ensure timely follow up on all cases.
• Advocate for residents to ensure fair and appropriate outcomes.
• Assist with DWP queries and requests for additional information or evidence.

Skills

Communication skills

Problem solving

Empathy

Independent worker

Caseload management

Job description

Location: On site / Widmore Rd, Bromley BR1 3AA, UK
job type: Permanent / Full-time
Sector and subsector: Accounting & Finance | Finance
Annual Salary range:from £ 35,000.00 to £ 45,000.00

DWP Universal Credit Support Officer

• Location: Bromley, Kent
• Contract: Full time
• Salary: £35,000 to £45,000 per year

About the Role

We are seeking a proactive and knowledgeable individual to join our team as a DWP Universal Credit Support Officer, providing essential support to our residents who are in receipt of Universal Credit and other housing related benefits.

You will work closely with our residents to ensure they receive the correct level of financial support for their housing needs. This includes supporting Universal Credit applications and housing cost claims, assessing rent information, liaising with external agencies and helping residents navigate the complexities of welfare entitlements.

Key Responsibilities

• Support residents in understanding and accessing Universal Credit and other housing related benefits.
• Support residents with Universal Credit housing cost claims, including new claims and changes of circumstances.
• Assist residents with Universal Credit journal requirements relating to their housing costs.
• Assess rent levels and ensure accurate documentation is available for benefit claims.
• Understand and assist with DWP requirements relating to the verification of rent, service charges and tenancy information.
• Liaise with the DWP, local authorities, housing providers and other external partners.
• Provide clear guidance on benefit changes, entitlements and compliance.
• Maintain accurate records and ensure timely follow up on all cases.
• Advocate for residents where necessary to ensure fair and appropriate outcomes.
• Assist with DWP queries and requests for additional information or evidence.

About You

• Previous employment with the Department for Work and Pensions within the last 6 months is essential.
• Currently working within the Department for Work and Pensions is highly desirable.
• Strong practical knowledge of Universal Credit, particularly the housing costs element.
• Experience of Universal Credit claims, housing costs, claimant case management, verification or decision making would be particularly advantageous.
• Strong understanding of housing benefits, welfare entitlements and rent assessments.
• Excellent communication and problem solving skills.
• Ability to work independently and manage a varied caseload.
• Compassionate, patient and committed to supporting residents.
• Experience within housing, supported accommodation or welfare services is an advantage.

Why Join Us?

You will be part of a supportive team dedicated to improving outcomes for residents and ensuring they receive the financial support they are entitled to.

This is a rewarding role where your previous DWP experience and knowledge of Universal Credit will directly contribute to residents' housing stability and wellbeing.

What we offer in return for your hard work:

• On-site parking
• DBS Certificate paid for by Excelcare*
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Refer a Friend Scheme rewarding up to £500 for every person you refer*
• Blue Light Card membership reimbursement where you can access a wide range of discounts
• Long service awards

*Terms & Conditions apply