Enforcement Officer

Marston Holdings Limited; Newport; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Overtime & bonus

Staff benefits

Reward & recognition

Maternity & paternity package

Training & development

Pension scheme

Uniform provided

Holidays incl. bank holidays

Overtime

Flexible shift patterns

Deescalation skills

Job summary

NSL is recruiting an DVLA Enforcement Officer to join its frontline team. The role involves liaising with the public, advising on clamping and fines, and coordinating with agencies such as the Police, DVLA, and VOSA.

You will handle public enquiries and ensure equipment is maintained, while producing daily activity reports. Key requirements include a full UK driving licence, excellent communication skills, self-motivation, and a customer-focused approach.

Qualifications

• Full UK Driving Licence is Essential.
• Excellent Communication Skills required.
• Self-motivated and customer-focused attitude.
• Ability to work on shifting patterns including weekends.
• Previous experience in a similar role would be ideal but not essential.

Responsibilities

• Liaises with members of the public and provides advice regarding clamping and fines.
• Advises the public on payment methods and enforcement actions taken on vehicles.
• Works with Police, DVLA and VOSA when required.
• Handles public enquiries on enforcement actions and provides information packs.
• Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults.
• Completes daily activity reports.

Skills

Full UK Driving Licence

Excellent Communication Skills

Self Motivated

Customer Focused

Ability to work shifts

Ability to work on own initiative

Previous experience in a similar role

Job description

DVLA Enforcement Officer

Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by enforcing and clamping untaxed vehicles on behalf of the DVLA.

What does a DVLA Enforcement Officer Do?

• Liaises with members of the public and give advice regarding clamping and fines.
• Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
• Work alongside other agencies when required including Police DVLA and VOSA.
• Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
• Ensures all vehicles and enforcement equipment is serviced and fit for purpose reporting faults to the Manager.
• Completes daily reports regarding activities

What do you need to be a DVLA Enforcement Officer?

• Full UK Driving Licence is Essential
• Excellent Communication Skills
• Self Motivated
• Customer Focused
• Ability to work shifts
• Ability to work on own initiative
• Previous experience in a similar role would be ideal but not essential

What’s in it for you?

• Competitive rates of pay plus overtime and bonus
• Staff benefits designed to suit you, from discounts on retail shopping travel and socialising to health & wellbeing
• Excellent Reward & Recognition Scheme
• Enhanced Maternity & Paternity package [subject to eligibility criteria
• First Class Training & Development Opportunities
• Pension Scheme
• Full Uniform provided
• Competitve days’ holiday including bank holiday
• Regular overtime [optional]
• Flexible Shift Patterns including Weekends
• Deescalation Skills as there could be confrontations with Customers

We are an equal opportunity employer which means will consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.

INDT