DV-Cleared Wintel 3rd Line Engineer – AD & Server Expert

Click; East Midlands; On-site; GBP 50,000 - 70,000; Full time

Job summary

Click is recruiting for a DV Cleared 3rd Line Support Analyst (Wintel/Active Directory) on contract, based in Derby for a Defence client. The role focuses on incident resolution, project delivery, and working within a delivery team to improve service performance.

You will manage large hybrid environments, work with Windows Server, Active Directory, Entra ID and VMware/Hyper‑V, with responsibilities spanning incident management, change control, and ITSM tooling.

Qualifications

• 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments.
• 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper‑V.
• Current SC or above clearance level.
• Knowledge of ITIL Service Operations; Incident, Request, Problem & Change Management.
• Excellent communication and writing skills.
• Familiarity with PowerShell for tasks and reporting.

Responsibilities

• Provide proactive and reactive support of the estate management, including incident resolution and change requests.
• Resolve incidents to meet SLA targets and increase First Time Fix rate.
• Monitor call queues and coordinate with specialist support teams.
• Adhere to Security Policies and ITSM procedures.
• Participate in team and sector meetings and manage incident records.
• Assist with SLA reporting.

Skills

Hybrid environments

Windows Server

Active Directory

Entra ID

VMware/Hyper‑V

ITIL Service Operations

Incident Management

PowerShell

Communication

Team collaboration

Tools

ITSM tool suite

PowerShell

Job description

Click is recruiting for a DV Cleared 3rd Line Support Analyst (Wintel/Active Directory) on contract, based in Derby for a Defence client. The role focuses on incident resolution, project delivery, and working within a delivery team to improve service performance.

You will manage large hybrid environments, work with Windows Server, Active Directory, Entra ID and VMware/Hyper‑V, with responsibilities spanning incident management, change control, and ITSM tooling.