DV-Cleared Training Delivery Lead

QA Ltd; Greater London; On-site; GBP 29,000 - 37,000; Full time

Benefits offered by this job

27 days Annual Leave

Medicash plan

Wellhub

Cycle to Work scheme

Private Medical Insurance

Employee Assistance Programme

Employee Discounts Benefit Hub

2 Charity days per year

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA Ltd is seeking a Programme Coordinator to manage bespoke training initiatives and serve as the first point of contact for clients in a fast-paced environment in Greater London. You will coordinate cross-functional teams, maintain programme plans, onboard learners and report on outcomes.

You will engage daily with internal and external stakeholders, present progress and manage commercial aspects while upholding service delivery standards.

Qualifications

• Experience building and maintaining client relationships.
• Extensive cross-functional collaboration skills.
• Effective soft skills and emotional intelligence enabling clear written and verbal communication.
• Comfortable presenting to clients face to face and virtually.
• Strong time and task management.
• Proficient in analysing, evaluating and reporting data.
• Innovative with a solution-oriented approach to problems.
• Resilient and adaptable in a dynamic environment.

Responsibilities

• Create and maintain programme plans to track progress and ensure successful completion of training programmes.
• Manage and prioritise coordination activities to meet internal and external requirements.
• Act as main point of contact for training programme for internal and external stakeholders.
• Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
• Collate, analyse and report programme feedback data.
• Present service delivery reviews to clients.
• Effectively raise issues, elevate risk and problem solve.
• Contribute to team meetings offering portfolio updates and knowledge sharing.
• Report commercial updates.

Skills

Client relationships

Cross-functional collaboration

Soft skills & EI

Client presentations

Time management

Data analysis

Problem solving

Adaptability

Resilience

Tools

Microsoft Office

Excel

PowerPoint

Job description

QA Ltd is seeking a Programme Coordinator to manage bespoke training initiatives and serve as the first point of contact for clients in a fast-paced environment in Greater London. You will coordinate cross-functional teams, maintain programme plans, onboard learners and report on outcomes.

You will engage daily with internal and external stakeholders, present progress and manage commercial aspects while upholding service delivery standards.