Senior Service Delivery Specialist

QA Ltd; Harrow; On-site; GBP 55,000 - 75,000; Full time

Job summary

QA Ltd is seeking a Senior Service Delivery Specialist to coordinate bespoke training programmes and act as primary client contact in London. You will engage daily with internal and external stakeholders to deliver programme coordination activities aligned with learning outcomes and contract terms.

The role requires DV clearance eligibility and a proactive, data-driven approach to reporting and process improvement.

Qualifications

• Experience building and maintaining client relationships.
• Strong cross-functional collaboration and stakeholder management.
• Effective written and verbal communication with emotional intelligence.
• Experience presenting to clients face to face and virtually.
• Ability to manage time and tasks efficiently.
• Proficient in analyzing, evaluating and reporting data.

Responsibilities

• Create and maintain programme plans to track progress and ensure successful completion of training programmes.
• Manage and prioritise coordination activities to meet internal and external requirements.
• Act as main point of contact for training programme for internal and external stakeholders.
• Maintain excellence in coordination activities including answering stakeholder queries and onboarding learners.
• Collate, analyse and report programme feedback data.
• Present service delivery reviews to clients.
• Raise issues, elevate risk and problem solve.
• Contribute to team meetings offering portfolio updates and knowledge sharing.
• Report commercial updates.

Skills

Client relationships

Cross-functional collaboration

Soft skills / EI

Presenting to clients

Time management

Data analysis & reporting

Problem solving

Resilience in dynamic environment

MS Office proficiency

Tools

Excel

PowerPoint

Microsoft Office

Job description

About The Role

Senior Service Delivery Specialist

Location: London

Due to the nature of the account, you will be required to hold or be willing to undergo DV clearance.

Your Role

In this role you will coordinate the delivery of bespoke training programmes and act as the first point of contact to our client. You will engage daily with internal and external stakeholders to deliver a variety of programme coordination activities. These activities are to be delivered in line with the required training programme learning outcomes and in accordance with contract terms.

Key Responsibilities

• Create and maintain programme plans to track progress and ensure successful completion of training programmes.
• Manage and prioritise coordination activities to meet internal and external requirements.
• Act as main point of contact for training programme for internal and external stakeholders.
• Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
• Collate, analyse and report programme feedback data.
• Present service delivery reviews to clients.
• Effectively raise issues, elevate risk and problem solve.
• Contribute to team meetings offering portfolio updates and knowledge sharing.
• Report commercial updates.

Your Experience

• Building and maintaining client relationships.
• Extensive cross-functional collaboration skills.
• Effective soft skills and emotional intelligence facilitating effective written and verbal communication.
• Comfortable presenting to clients both face to face and virtually.
• Effective time and task management.
• Proficient in analysing, evaluating and reporting data.
• Innovative when solving problems operating with a solution orientated approach.
• Resilient and able to adjust when working in a dynamic environment.
• Microsoft office (including Excel and PowerPoint).

About Us

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave(4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finishat 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity todevelop your skillson ourQAauthored coursesin the latest tech (you’ll get3 training days/year to do this). You can also delve deep into ourworld-class digital learning content on a variety of tech and business topics. Orperhaps you’d like toenrolon aDegreeorMasters programmeto enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As aDisability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A Little About QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training,Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/