DV-Cleared Security Service Delivery Lead

BT Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Technical progression path

DV allowance up to £5k per year

World-class training and development

10% on target bonus

BT Pension scheme

Flexible benefits

25 days annual leave

Job summary

BT Group is seeking a Service Delivery Professional to join a specialist security team onsite in London or Ipswich, supporting critical national infrastructure. The role requires DV clearance and offers a comprehensive reward package with structured technical progression and extensive training.

You will oversee engineering delivery, mentor engineers and apprentices, and ensure compliance with safety, regulatory, and customer SLA expectations. A strong safety culture is essential.

Qualifications

• Ability to lead and develop a high-performing engineering team through coaching, support, and clear direction.
• Builds strong relationships, fostering collaboration, accountability, and a positive team culture.
• Uses technical knowledge and experience to guide decision-making and solve complex challenges.
• Prioritises team development by identifying skills gaps and creating growth opportunities.
• Communicates effectively with stakeholders while ensuring safe, efficient, and customer-focused delivery.

Responsibilities

• Oversee Service Delivery Engineers, ensuring compliance with operational standards, SLAs and safety.
• Develop and enhance the technical competency framework for enterprise-scale projects.
• Deliver structured mentoring, competency assessments and on‑job training to engineers and apprentices.
• Support development and continuous improvement of departmental policies and engineering best practices.
• Manage operational risks, safety incidents, compliance breaches and technical errors with governance and QA.
• Maintain accountability for planning, execution, documentation and delivery of activities to standards.
• Champion safety by enforcing HSEQ policies and risk assessments.
• Collaborate with Resource Management and Project Delivery to optimise workforce utilization and meet targets.

Skills

Leadership

Relationship building

Technical guidance

People development

Stakeholder communication

Education

Electrical qualification

18th Edition IET Wiring Regulations

Job description

BT Group is seeking a Service Delivery Professional to join a specialist security team onsite in London or Ipswich, supporting critical national infrastructure. The role requires DV clearance and offers a comprehensive reward package with structured technical progression and extensive training.

You will oversee engineering delivery, mentor engineers and apprentices, and ensure compliance with safety, regulatory, and customer SLA expectations. A strong safety culture is essential.