DV Cleared ITO Team Lead - Infra, Incidents & Automation

LA International; Basingstoke; On-site; GBP 70,000 - 90,000; Full time

Job summary

LA International is seeking an ITO Team Lead to manage and mentor an experienced infrastructure team. The role covers Windows/Linux, virtualization, storage and AD, with strong emphasis on incident management, SLA performance and service improvement.

You will coordinate changes, drive automation, and ensure secure, auditable operations while maintaining customer engagements and governance across multiple platforms.

Qualifications

• Proven hands-on infrastructure experience across Windows Server, Linux, VMware/Hyper-V, storage and AD.
• Proven technical team leadership within managed services or IT outsourcing.
• Strong experience managing 2nd and 3rd Line infrastructure support teams.
• Demonstrable P1/P2 major incident management and technical escalation experience.
• Advanced troubleshooting across Wintel, virtualization, storage, networking and database dependencies.
• Strong knowledge of ITIL Incident, Problem, Change, Configuration and Service Level Management.
• Experience managing SLAs, KPIs, operational performance and service improvements.
• Proven experience coordinating infrastructure changes, technical risk assessments and rollback procedures.
• Strong customer engagement, stakeholder management and communication skills.
• Experience managing workloads, shift coverage, team performance and technical development.
• Strong technical documentation, governance and audit experience.
• ITIL 4, Microsoft, VMware or storage certifications would be advantageous.
• Experience with PowerShell, enterprise monitoring tools and operational automation would be beneficial.
• Knowledge of Veeam, Commvault, SQL Server, Oracle or disaster recovery processes would be desirable.
• Familiarity with ISO 27001, Cyber Essentials or NIST compliance frameworks would be advantageous.

Responsibilities

• Lead and manage infrastructure engineers, allocating workloads based on skills, capacity and priorities.
• Oversee 2nd and 3rd Line technical escalations across Windows, Linux, virtualisation, storage and networking.
• Lead P1/P2 major incident investigations, technical recovery and stakeholder communications.
• Monitor SLA/KPI performance, incident queues and service quality.
• Drive root-cause analysis, problem management and permanent incident resolution.
• Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans.
• Oversee secure infrastructure builds, patching, maintenance and configuration management.
• Manage shift coverage, on-call arrangements and resource requirements.
• Support service transitions, operational readiness and knowledge transfer.
• Maintain accurate incident, change, CMDB and audit documentation.
• Represent infrastructure teams during customer meetings, service reviews and escalations.
• Mentor engineers, conduct one-to-ones and manage individual development and performance.
• Identify opportunities for automation, operational efficiency and service improvement.

Skills

Windows Server

Linux

VMware/Hyper-V

Storage

Active Directory

ITIL

Incident management

Stakeholder communication

P1/P2 incident management

PowerShell

Monitoring tools

Tools

PowerShell

Monitoring tools

Veeam

Commvault

SQL Server

Oracle

Job description

LA International is seeking an ITO Team Lead to manage and mentor an experienced infrastructure team. The role covers Windows/Linux, virtualization, storage and AD, with strong emphasis on incident management, SLA performance and service improvement.

You will coordinate changes, drive automation, and ensure secure, auditable operations while maintaining customer engagements and governance across multiple platforms.