DV-Cleared ITO Team Lead | Infra & Incident

LA International Computer Consultants Ltd; Hart; On-site; GBP 65,000 - 90,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking an ITO Team Lead in Hart, England. The role involves leading and coordinating infrastructure engineers, overseeing 2nd and 3rd line escalations, and driving incident resolution with a focus on security and availability.

You will mentor the team, manage workloads, and ensure accurate documentation, reporting, and change control. A strong blend of hands-on technical skills and leadership is required, with DV clearance preferred.

Qualifications

• When available, hands-on infrastructure experience across Windows Server, Linux, VMware/Hyper-V, storage and AD.
• Proven leadership of 2nd/3rd line infrastructure support teams.
• Experience with P1/P2 major incident management and escalation.
• Strong ITIL knowledge across Incident, Problem, Change and Configuration.
• Experience managing SLAs, KPIs and service improvements.
• Familiarity with ISO 27001 / Cyber Essentials / NIST frameworks is advantageous.

Responsibilities

• Lead and manage infrastructure engineers, allocating workloads based on skills, capacity and priorities.
• Oversee 2nd and 3rd Line escalations across Windows, Linux, virtualisation, storage and networking.
• Lead P1/P2 major incident investigations, technical recovery and stakeholder communications.
• Monitor SLA/KPI performance, incident queues and service quality.
• Drive root-cause analysis, problem management and permanent incident resolution.
• Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans.
• Oversee secure infrastructure builds, patching, maintenance and configuration management.
• Manage shift coverage, on-call arrangements and resource requirements.
• Support service transitions, operational readiness and knowledge transfer.
• Maintain accurate incident, change, CMDB and audit documentation.
• Represent infrastructure teams during customer meetings, service reviews and escalations.
• Mentor engineers, conduct one-to-ones and manage individual development and performance.
• Identify opportunities for automation, operational efficiency and service improvement.

Skills

Windows Server

Linux

VMware/Hyper-V

Storage

Active Directory

ITIL

Leadership

Incident management

PowerShell

Automation

Stakeholder engagement

Education

ITIL 4 Certification

Tools

Veeam

Commvault

SQL Server

Oracle

Job description

LA International Computer Consultants Ltd is seeking an ITO Team Lead in Hart, England. The role involves leading and coordinating infrastructure engineers, overseeing 2nd and 3rd line escalations, and driving incident resolution with a focus on security and availability.

You will mentor the team, manage workloads, and ensure accurate documentation, reporting, and change control. A strong blend of hands-on technical skills and leadership is required, with DV clearance preferred.