DV Cleared 2nd Line System Admin – Secure Infra
LA International
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Job summary
LA International is seeking a 2nd Line System Administrator to provide robust technical support across secure infrastructure environments. The role emphasizes security, documentation and customer service, with a focus on incident triage and timely resolutions.
You will work with VMware vCenter and cloud infrastructure, follow ITIL/SM processes and maintain thorough Knowledge Base articles and SOPs. DV clearance is a key requirement for this position.
Qualifications
- Proven experience in a 2nd Line System Administrator or Infrastructure Support role.
- Strong incident management, technical triage and troubleshooting experience.
- Experience using Event Management and monitoring tools, including SCOM or SolarWinds.
- Hands-on experience supporting VMware vCenter environments.
- Experience working with cloud infrastructure environments.
- Strong understanding of IT Service Management processes and SLA-driven support.
- Experience managing incidents and service catalogue requests.
- Ability to investigate system alerts, identify root causes and escalated technical issues appropriately.
- Strong technical documentation skills, including Knowledge Base articles and SOPs.
- Excellent customer service, communication and organisational skills.
- Proactive approach to problem-solving and continual service improvement.
- Ability to work independently within a small, collaborative engineering team.
- Experience supporting secure Government or Defence infrastructure would be advantageous.
Responsibilities
- Provide 2nd Line technical support across secure infrastructure environments.
- Monitor system health, availability and performance using Event Management tools.
- Investigate, triage and resolve incidents within agreed SLAs.
- Escalate complex technical issues through established Service Management processes.
- Manage incident tickets and catalogue requests, maintaining accurate records and documentation.
- Support VMware vCenter environments.
- Assist with monitoring and troubleshooting cloud infrastructure environments.
- Identify recurring incidents and contribute to service improvement activities.
- Create and maintain Knowledge Base articles and SOPs.
- Support shift-left initiatives to improve service desk efficiency.
- Work collaboratively with 2nd and 3rd Line engineering teams to resolve technical issues.
- Maintain compliance with security procedures and operational standards.
Skills
Tools
Job description
LA International is seeking a 2nd Line System Administrator to provide robust technical support across secure infrastructure environments. The role emphasizes security, documentation and customer service, with a focus on incident triage and timely resolutions.
You will work with VMware vCenter and cloud infrastructure, follow ITIL/SM processes and maintain thorough Knowledge Base articles and SOPs. DV clearance is a key requirement for this position.
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