ITO Team Lead - DV Cleared

LA International Computer Consultants Ltd; Basingstoke and Deane; On-site; GBP 65,000 - 90,000; Full time

Job summary

LA International Computer Consultants Ltd seeks an ITO Team Lead to steer a proficient infrastructure team. You will guide 2nd/3rd line engineers, assign workloads, and drive incidents to resolution while maintaining service quality and stakeholder communications.

The role emphasizes hands-on leadership across Windows, Linux, VMware/Hyper-V, storage and networking, with strong ITIL governance and a focus on automation and continuous improvement.

Qualifications

• Proven hands-on infrastructure experience across Windows Server, Linux, VMware/Hyper-V, storage and AD.
• Proven technical team leadership within managed services or IT outsourcing.
• Strong experience managing 2nd and 3rd Line infrastructure support teams.
• Demonstrable P1/P2 major incident management and technical escalation experience.

Responsibilities

• Lead and manage infrastructure engineers, allocating workloads based on skills, capacity and priorities.
• Oversee 2nd and 3rd Line escalations across Windows, Linux, virtualisation, storage and networking.
• Lead P1/P2 major incident investigations and stakeholder communications.
• Monitor SLA/KPI performance, incident queues and service quality.
• Drive root-cause analysis, problem management and permanent incident resolution.

Skills

Windows Server

Linux

VMware/Hyper-V

Active Directory

ITIL Incident/Problem/Change

Stakeholder management

SLA/KPI management

Automation mindset

Tools

PowerShell

Monitoring tools

Veeam

Commvault

SQL Server

Oracle

Job description

ITO Team Lead

ITO Team Lead Responsibilities

• Lead and manage infrastructure engineers, allocating workloads based on skills, capacity and priorities.
• Oversee 2nd and 3rd Line technical escalations across Windows, Linux, virtualisation, storage and networking.
• Lead P1/P2 major incident investigations, technical recovery and stakeholder communications.
• Monitor SLA/KPI performance, incident queues and service quality.
• Drive root-cause analysis, problem management and permanent incident resolution.
• Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans.
• Oversee secure infrastructure builds, patching, maintenance and configuration management.
• Manage shift coverage, on‑call arrangements and resource requirements.
• Support service transitions, operational readiness and knowledge transfer.
• Maintain accurate incident, change, CMDB and audit documentation.
• Represent infrastructure teams during customer meetings, service reviews and escalations.
• Mentor engineers, conduct one‑to‑ones and manage individual development and performance.
• Identify opportunities for automation, operational efficiency and service improvement.

ITO Team Lead Skills and Experience

• Proven hands‑on infrastructure experience across Windows Server, Linux, VMware/Hyper‑V, storage, backup and Active Directory.
• Proven technical team leadership within managed services or IT outsourcing.
• Strong experience managing 2nd and 3rd Line infrastructure support teams.
• Demonstrable P1/P2 major incident management and technical escalation experience.
• Advanced troubleshooting across Wintel, virtualisation, storage, networking and database dependencies.
• Strong knowledge of ITIL Incident, Problem, Change, Configuration and Service Level Management.
• Experience managing SLAs, KPIs, operational performance and service improvements.
• Proven experience coordinating infrastructure changes, technical risk assessments and rollback procedures.
• Strong customer engagement, stakeholder management and communication skills.
• Experience managing workloads, shift coverage, team performance and technical development.
• Strong technical documentation, governance and audit experience.
• ITIL 4, Microsoft, VMware or storage certifications would be advantageous.
• Experience with PowerShell, enterprise monitoring tools and operational automation would be beneficial.
• Knowledge of Veeam, Commvault, SQL Server, Oracle or disaster recovery processes would be desirable.
• Familiarity with ISO 27001, Cyber Essentials or NIST compliance frameworks would be advantageous.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.