ITO Team Lead - DV Cleared

LA International Computer Consultants Ltd; Hart; On-site; GBP 65,000 - 90,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking an ITO Team Lead in Hart, England. The role involves leading and coordinating infrastructure engineers, overseeing 2nd and 3rd line escalations, and driving incident resolution with a focus on security and availability.

You will mentor the team, manage workloads, and ensure accurate documentation, reporting, and change control. A strong blend of hands-on technical skills and leadership is required, with DV clearance preferred.

Qualifications

• When available, hands-on infrastructure experience across Windows Server, Linux, VMware/Hyper-V, storage and AD.
• Proven leadership of 2nd/3rd line infrastructure support teams.
• Experience with P1/P2 major incident management and escalation.
• Strong ITIL knowledge across Incident, Problem, Change and Configuration.
• Experience managing SLAs, KPIs and service improvements.
• Familiarity with ISO 27001 / Cyber Essentials / NIST frameworks is advantageous.

Responsibilities

• Lead and manage infrastructure engineers, allocating workloads based on skills, capacity and priorities.
• Oversee 2nd and 3rd Line escalations across Windows, Linux, virtualisation, storage and networking.
• Lead P1/P2 major incident investigations, technical recovery and stakeholder communications.
• Monitor SLA/KPI performance, incident queues and service quality.
• Drive root-cause analysis, problem management and permanent incident resolution.
• Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans.
• Oversee secure infrastructure builds, patching, maintenance and configuration management.
• Manage shift coverage, on-call arrangements and resource requirements.
• Support service transitions, operational readiness and knowledge transfer.
• Maintain accurate incident, change, CMDB and audit documentation.
• Represent infrastructure teams during customer meetings, service reviews and escalations.
• Mentor engineers, conduct one-to-ones and manage individual development and performance.
• Identify opportunities for automation, operational efficiency and service improvement.

Skills

Windows Server

Linux

VMware/Hyper-V

Storage

Active Directory

ITIL

Leadership

Incident management

PowerShell

Automation

Stakeholder engagement

Education

ITIL 4 Certification

Tools

Veeam

Commvault

SQL Server

Oracle

Job description

ITO Team Lead

Must have an Active DV Clearance

ITO Team Lead Responsibilities

• Lead and manage infrastructure engineers, allocating workloads based on skills, capacity and priorities.
• Oversee 2nd and 3rd Line technical escalations across Windows, Linux, virtualisation, storage and networking.
• Lead P1/P2 major incident investigations, technical recovery and stakeholder communications.
• Monitor SLA/KPI performance, incident queues and service quality.
• Drive root-cause analysis, problem management and permanent incident resolution.
• Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans.
• Oversee secure infrastructure builds, patching, maintenance and configuration management.
• Manage shift coverage, on-call arrangements and resource requirements.
• Support service transitions, operational readiness and knowledge transfer.
• Maintain accurate incident, change, CMDB and audit documentation.
• Represent infrastructure teams during customer meetings, service reviews and escalations.
• Mentor engineers, conduct one-to-ones and manage individual development and performance.
• Identify opportunities for automation, operational efficiency and service improvement.

ITO Team Lead Skills and Experience

• Proven hands-on infrastructure experience across Windows Server, Linux, VMware/Hyper-V, storage, backup and Active Directory.
• Proven technical team leadership within managed services or IT outsourcing.
• Strong experience managing 2nd and 3rd Line infrastructure support teams.
• Demonstrable P1/P2 major incident management and technical escalation experience.
• Advanced troubleshooting across Wintel, virtualisation, storage, networking and database dependencies.
• Strong knowledge of ITIL Incident, Problem, Change, Configuration and Service Level Management.
• Experience managing SLAs, KPIs, operational performance and service improvements.
• Proven experience coordinating infrastructure changes, technical risk assessments and rollback procedures.
• Strong customer engagement, stakeholder management and communication skills.
• Experience managing workloads, shift coverage, team performance and technical development.
• Strong technical documentation, governance and audit experience.
• ITIL 4, Microsoft, VMware or storage certifications would be advantageous.
• Experience with PowerShell, enterprise monitoring tools and operational automation would be beneficial.
• Knowledge of Veeam, Commvault, SQL Server, Oracle or disaster recovery processes would be desirable.
• Familiarity with ISO 27001, Cyber Essentials or NIST compliance frameworks would be advantageous.

Due to high volume of applications, only shortlisted CVs will be contacted.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.