DV Cleared ITO Team Lead: Incident & Infra Champion

LA International Computer Consultants Ltd; Basingstoke and Deane; On-site; GBP 65,000 - 90,000; Full time

Job summary

LA International Computer Consultants Ltd seeks an ITO Team Lead to steer a proficient infrastructure team. You will guide 2nd/3rd line engineers, assign workloads, and drive incidents to resolution while maintaining service quality and stakeholder communications.

The role emphasizes hands-on leadership across Windows, Linux, VMware/Hyper-V, storage and networking, with strong ITIL governance and a focus on automation and continuous improvement.

Qualifications

• Proven hands-on infrastructure experience across Windows Server, Linux, VMware/Hyper-V, storage and AD.
• Proven technical team leadership within managed services or IT outsourcing.
• Strong experience managing 2nd and 3rd Line infrastructure support teams.
• Demonstrable P1/P2 major incident management and technical escalation experience.

Responsibilities

• Lead and manage infrastructure engineers, allocating workloads based on skills, capacity and priorities.
• Oversee 2nd and 3rd Line escalations across Windows, Linux, virtualisation, storage and networking.
• Lead P1/P2 major incident investigations and stakeholder communications.
• Monitor SLA/KPI performance, incident queues and service quality.
• Drive root-cause analysis, problem management and permanent incident resolution.

Skills

Windows Server

Linux

VMware/Hyper-V

Active Directory

ITIL Incident/Problem/Change

Stakeholder management

SLA/KPI management

Automation mindset

Tools

PowerShell

Monitoring tools

Veeam

Commvault

SQL Server

Oracle

Job description

LA International Computer Consultants Ltd seeks an ITO Team Lead to steer a proficient infrastructure team. You will guide 2nd/3rd line engineers, assign workloads, and drive incidents to resolution while maintaining service quality and stakeholder communications.

The role emphasizes hands-on leadership across Windows, Linux, VMware/Hyper-V, storage and networking, with strong ITIL governance and a focus on automation and continuous improvement.