DV-Cleared 2nd Line System Administrator | Secure Infra

LA International Computer Consultants Ltd

Hart

On-site

GBP 42,000 - 56,000

Full time

45 hours ago

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Job summary

LA International Computer Consultants Ltd is seeking a 2nd Line System Administrator to provide secure infrastructure support and incident management. The role focuses on maintaining system health, documenting processes, and delivering high-quality customer service within strict SLAs.

Applicants should have DV clearance and hands-on experience with VMware vCenter and cloud environments, along with strong ITSM knowledge.

Qualifications

Proven experience in a 2nd Line System Administrator or Infrastructure Support role.
Strong incident management, technical triage and troubleshooting experience.
Experience using Event Management and monitoring tools, including SCOM or SolarWinds.
Hands-on experience supporting VMware vCenter environments.
Experience working with cloud infrastructure environments.
Strong understanding of IT Service Management processes and SLA-driven support.
Experience managing incidents and service catalogue requests.
Ability to investigate system alerts, identify root causes and escalated technical issues appropriately.
Strong technical documentation skills, including Knowledge Base articles and SOPs.
Excellent customer service, communication and organisational skills.
Proactive approach to problem-solving and continual service improvement.

Responsibilities

Provide 2nd Line technical support across secure infrastructure environments.
Monitor system health, availability and performance using Event Management tools.
Investigate, triage and resolve incidents within agreed SLAs.
Escalate complex technical issues through established Service Management processes.
Manage incident tickets and catalogue requests, maintaining accurate records and documentation.
Support VMware vCenter and associated virtual infrastructure.
Assist with monitoring and troubleshooting cloud infrastructure environments.
Identify recurring incidents and contribute to service improvement activities.
Create and maintain Knowledge Base articles and Standard Operating Procedures (SOPs).
Support shift-left initiatives to improve service desk efficiency.
Work collaboratively with 2nd and 3rd Line engineering teams to resolve technical issues.
Maintain compliance with security procedures and operational standards.