DV-Cleared 2nd Line IT Support Engineer

QinetiQ; Malvern; On-site; GBP 44,550 - 49,500; Full time

Benefits offered by this job

Matched pension scheme

Generous holiday allowance

Private Medical Insurance

Dental Insurance

Employee discount portal

Armed Forces Covenant support

Volunteering opportunities

Job summary

QinetiQ is seeking a 2nd Line IT Support Engineer to deliver high-quality support across IT systems, infrastructure, applications and services. This role supports a major Defence programme and requires working within a secure environment at the Hereford site.

The successful candidate will provide incident resolution, system maintenance and change implementation, collaborating with customers, vendors and internal teams. DV clearance is mandatory.

Qualifications

• Minimum 3 years' professional IT support experience.
• Experience administering and troubleshooting Windows and/or Linux environments.
• Strong understanding of networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
• Experience with patching, maintaining and supporting enterprise systems and infrastructure.
• Experience using ITSM/Service Desk tools within an ITIL-aligned environment.
• Understanding of cloud computing concepts and modern IT operational practices.

Responsibilities

• Resolve incidents and service requests across a broad range of IT services and technologies.
• Support system administration, maintenance, patching and configuration activities.
• Work with customers, third-party suppliers and internal teams to ensure timely issue resolution.
• Implement technical changes per change management processes.
• Produce accurate technical documentation, reports and procedures.
• Be willing to be part of the outside hours rota.

Skills

IT support

Windows/Linux

Networking fundamentals

ITSM/ITIL

Cloud concepts

DV clearance

Education

DV clearance

Job description

QinetiQ is seeking a 2nd Line IT Support Engineer to deliver high-quality support across IT systems, infrastructure, applications and services. This role supports a major Defence programme and requires working within a secure environment at the Hereford site.

The successful candidate will provide incident resolution, system maintenance and change implementation, collaborating with customers, vendors and internal teams. DV clearance is mandatory.