DV-Cleared 2nd Line IT Support Engineer

QinetiQ Limited; Hereford; On-site; GBP 44,550 - 49,500; Full time

Benefits offered by this job

Matched pension

Holiday allowance

Health Cash Plan

Private Medical Insurance

Dental Insurance

Employee discount portal

Armed Forces Covenant support

Volunteer opportunities

Job summary

QinetiQ Limited invites applications for a 2nd Line Support Engineer at our Hereford site. You will deliver high-quality 2nd line IT support across diverse systems, maintaining availability, security and performance within a highly secure environment.

Essentially you will resolve incidents, perform system maintenance, and work with customers and vendors while adhering to ITIL-based change processes. A DV clearance is required; role involves some outside-hours duties.

Qualifications

• DV clearance required for the role.
• Minimum 3 years of professional IT support experience.
• Experience in highly secure/restricted environments is preferred.

Responsibilities

• Resolve incidents and service requests across a broad range of IT services and technologies.
• Support system administration, maintenance, patching and configuration activities.
• Work with customers, third-party suppliers and internal teams to ensure timely issue resolution.
• Implement technical changes per change management processes.
• Produce technical documentation, reports and operational procedures.
• Be available to participate in outside hours rota.

Skills

Windows/Linux administration

Networking fundamentals

ITSM tools

Service Desk tools

ITIL processes

Education

DV clearance

Tools

ITSM tools

Service Desk tools

ITIL processes

Job description

QinetiQ Limited invites applications for a 2nd Line Support Engineer at our Hereford site. You will deliver high-quality 2nd line IT support across diverse systems, maintaining availability, security and performance within a highly secure environment.

Essentially you will resolve incidents, perform system maintenance, and work with customers and vendors while adhering to ITIL-based change processes. A DV clearance is required; role involves some outside-hours duties.