DV-Cleared 2nd Line IT Support Engineer

QinetiQ Limited; Malvern; On-site; GBP 44,550 - 49,500; Full time

Benefits offered by this job

Matched contribution pension

Health insurance

Life assurance

Generous holiday allowance

Employee discount portal

Armed Forces Covenant support

Volunteering opportunities

Job summary

QinetiQ Limited is seeking a 2nd Line Support Engineer to deliver high-quality 2nd line support across IT systems, infrastructure, applications and services for a MoD programme at the Hereford site. The role involves incident resolution, system maintenance and change implementation within a secure environment.

You will work with customers, vendors and internal teams to maintain availability, security and performance.

Qualifications

• Experience in IT support, infrastructure or 2nd line support roles.
• Strong networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
• Experience with Windows and/or Linux environments and system administration.
• Experience using ITSM/Service Desk tools within ITIL-aligned environments.
• Understanding of cloud concepts and modern IT operations.

Responsibilities

• Resolve incidents and service requests across IT services and technologies.
• Support system administration, maintenance, patching and configuration activities.
• Collaborate with customers, vendors and internal teams to ensure timely issue resolution.
• Implement changes per change management processes and document procedures.
• Be willing to participate in outside hours rota.

Skills

Windows

Linux

Networking

ITIL/ITSM

Security clearance

Tools

Service Desk tools

ITSM tooling

Job description

QinetiQ Limited is seeking a 2nd Line Support Engineer to deliver high-quality 2nd line support across IT systems, infrastructure, applications and services for a MoD programme at the Hereford site. The role involves incident resolution, system maintenance and change implementation within a secure environment.

You will work with customers, vendors and internal teams to maintain availability, security and performance.