Duty Security Manager: Museum & VIP Events Lead (4on/4off)

Wilson James; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Employer Pension contributions

Life assurance

Mental health & wellbeing support

Online GP services

Retail discounts

Cycle to Work scheme

Employee Referral scheme

Job summary

Wilson James in London is seeking a Duty Security Manager to lead security operations, ensuring a safe and welcoming environment for visitors and staff. The role manages day-to-day security duties on a 4-on/4-off schedule, including days and nights, with a focus on excellent customer service and incident handling.

The ideal candidate will have leadership experience in security or operations management, strong communication skills, and a track record of delivering high-quality service in a

Qualifications

• Previous experience in a Security Manager or similar leadership role.
• Experience managing large operational teams within a customer-facing environment.
• Excellent leadership, decision-making and organisational skills.
• Excellent verbal communication with customers, visitors and stakeholders.
• Excellent written communication including incident reports and investigations.
• Proven experience managing employee conduct, attendance and welfare.

Responsibilities

• Lead and manage security operations to protect visitors, staff, exhibitions and assets.
• Direct and motivate large teams, ensuring high standards of service and safety.
• Prepare and submit clear incident reports, investigations and management reports.

Skills

Leadership

Customer service

Communication

Incident reporting

Security management

Team management

Job description

Wilson James in London is seeking a Duty Security Manager to lead security operations, ensuring a safe and welcoming environment for visitors and staff. The role manages day-to-day security duties on a 4-on/4-off schedule, including days and nights, with a focus on excellent customer service and incident handling.

The ideal candidate will have leadership experience in security or operations management, strong communication skills, and a track record of delivering high-quality service in a