Duty Officer

The Royal Parks; Acton; On-site; GBP 80,000 - 100,000; Part time

Job summary

A renowned charitable organization in the UK is seeking a Duty Officer for casual work at The Hub in Regents Park. This role involves managing bookings, ensuring smooth operations, and delivering excellent customer service. Candidates should possess IT literacy and strong communication skills. The position offers a salary of £14.88 per hour, 26 days of annual leave, and various benefits including private medical insurance and a pension scheme, all in a picturesque park setting.

Benefits

26 days' annual leave

Pension scheme

Hybrid/agile working options

Private medical insurance

Learning and development opportunities

Cycle-to-work scheme

Qualifications

• Basic numeracy and aptitude for computer-based booking systems.
• Ability to achieve goals without supervision.
• Commitment to exceptional customer service.

Responsibilities

• Assist with day‑to‑day operations of The Hub in Regents Park.
• Manage bookings for facilities and events.
• Open and close The Hub, ensuring safety checks are completed.

Skills

IT literacy

Excellent written communication

Excellent verbal communication

Strong interpersonal skills

Ability to work unsupervised

Job description

We are now looking for a Duty Officer to join us on a fee‑paid casual contract, working on an ad-hoc basis for approximately 815 hours per week.

The shifts will be weekends in winter (September – March) and weekends and evenings in summer (April – August). As a Duty Officer, you will assist with the day‑to‑day operations of The Hub in Regents Park, delivering excellent customer service and supporting facility bookings.

Specifically, you will help generate income through sports bookings and events in Regents Park and Primrose Hill, ensuring the efficient management of the facilities. Alongside this, you will maintain a safe, welcoming, and well‑managed environment across the site. You will oversee pitch and facility use, carry out regular pitch inspections, and support high standards for facilities and equipment in line with our policies.

Additionally, you will:

• Manage bookings for facilities and events, ensuring smooth operations.
• Open and close The Hub, ensuring security and safety checks are completed.

IT literacy, basic numeracy, and the aptitude to use a computer‑based booking system and information management systems. The ability to work unsupervised and achieve goals. Excellent written and verbal communication skills to engage effectively with people of all ages and abilities. Strong interpersonal skills, with a commitment to delivering exceptional customer service.

About the Employer

The Royal Parks (TRP) is a charity established in 2017, managing over 5,000 acres of diverse parkland, rare habitats, historic buildings, and monuments in eight Royal Parks across London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, and more. We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with tens of millions of visits annually.

Benefits

• Salary of £14.88 per hour.
• 26 days' annual leave plus public holidays, increasing to 29 days after three years service (pro rata).
• Pension scheme (3% employee contribution; up to 10% employer contribution).
• Hybrid/agile working options.
• Private medical insurance and healthcare cash plan.
• Employee assistance programme and access to mental health first aiders.
• Learning and development opportunities.
• Cycle-to-work scheme.
• Offices in a beautiful location.

This is a rewarding opportunity for a motivated and customer‑focused individual to join our world‑class team in The Regents Park Hub, London’s premier outdoor sports facility.

You will have the chance to work in one of London’s most iconic and picturesque parks, surrounded by stunning green spaces and historic landmarks, providing a truly unique and inspiring working environment.

Whats more, you’ll benefit from a refreshingly flexible part‑time schedule that fits around your life, affording you the freedom to balance your personal commitments and professional aspirations seamlessly.

So, if you want to join a world‑renowned organisation and contribute to one of the UK’s most loved public spaces, read on and apply today!