Duty Manager - Wolverhampton

Smyths Toys Superstores; Wolverhampton; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading toy retailer in Wolverhampton is seeking a Duty Manager to oversee store operations and lead the team towards meeting sales targets. The ideal candidate will have experience in retail management and strong operational skills. Responsibilities include ensuring product availability, managing customer service, and daily operations. Benefits include a competitive salary, annual leave, and additional perks. Join us for an exciting opportunity to grow with the company.

Benefits

Competitive salary

Annual Leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

In-store discount

Qualifications

• Proven track record as a Retail Manager in a fast-paced environment.
• Demonstrated high level of operational, leadership, and interpersonal skills.
• Target driven and customer service-oriented.

Responsibilities

• Maximise and exceed sales targets in the store.
• Maintain product availability on the Shop Floor.
• Ensure familiarity with all products in all departments.
• Handle customer queries promptly and effectively.
• Prepare and monitor daily task boards.
• Responsible for opening and closing the Store.

Skills

Retail Management Experience

Operational Skills

Leadership Skills

Microsoft Office Proficiency

Customer Service Orientation

Job description

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.

Are you up for the challenge? Then please apply online today!

About the Role

We are looking to recruit a Duty Manager for our store in Wolverhampton. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.

Salary: £31,000+ depending on experience

Responsibilities

• Deliver, maximise and exceed sales targets in store
• Maintain availability of all products is maintained on the Shop Floor
• Ensure the team’s familiarity with all products in all departments
• Make sure all customer purchases are carried out in accordance with Company guidelines

• Ensure that all customer queries are dealt with promptly and effectively
• Achieve and maintain company standards on housekeeping, floor presentation and space planning
• Participate in weekly stock takes - identify and report abnormal counts to the Store Manager

• Ensure staffing levels match the business needs, or events in-store
• Prepare, monitor and action daily task board
• Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
• Assist Store Manager with all staffing issues, i.e. training and performance reviews
• Cash handling/Security/ daily spot checks on all tills
• Ensure that company cash/stock handling procedures are adhered to at all times
• Responsible for the opening and closing of the Store

The Ideal Candidate

• Have a proven track record as a Retail Manager in a fast paced retail environment
• Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
• Be target driven and customer service orientated
• Be highly motivated and ambitious
• Be a self starter with a can do attitude
• Excellent Microsoft Office skills

Benefits

• An attractive competitive salary and bonus package
• A benefits package inclusive of:

• 33 Days Annual Leave (inclusive of public holidays)
• Defined Contribution Pension Scheme
• Life Assurance Cover
• Employee Assistance Programme
• In-store discount
• Company Maternity and Paternity Payments
• Special Life-Event Gifts
• Length of Service Awards

Smyths Toys is an Equal Opportunities Employer