Duty Manager - St Albans, Hertfordshire

Everyone Active; St Albans; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free gym membership for you and family

Job summary

Everyone Active is seeking an ambitious and self-motivated supervisor to support health and safety, drive customer service excellence and back the team across our busy leisure centre network.

You will lead a diverse team, manage time and deadlines, contribute to cost control, and maintain high standards of service. DBS check required; day, evening and weekend shifts including public holidays; free membership to 220+ centres nationwide.

Qualifications

• Experience in a supervisory role at a busy leisure centre.
• Ability to lead and motivate a diverse team while embracing company values.
• Focused on high customer service standards.
• Excellent verbal, written and IT communication skills.
• Create an environment where colleagues can achieve their full potential.
• Proven track record in cost control and driving income in all areas of the business.
• Demonstrates exceptional time management and deadline compliance.
• First Aid at Work qualification is desirable; training will be given as required.

Responsibilities

• Support health and safety across the centre.
• Drive customer service excellence and support the team.
• Supervise and develop staff to deliver quality service.

Skills

Supervisory experience

Lead and motivate team

Customer service excellence

Verbal written and IT communication

Create an environment for development

Cost control and revenue generation

Time management

First Aid at Work desirable

Job description

The successful candidate will be responsible for supporting health and safety, driving customer service excellence and supporting the team.

Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week,

• Have experience in a supervisory role at a busy leisure centre
• Be able to lead and motivate a diverse team fully embracing our company values
• Be focused on high customer service standards
• Have excellent verbal, written and IT communication skills
• Create an environment where colleagues can achieve their full potential
• Have a proven track record in cost control and driving income in all areas of the business
• Demonstrate exceptional time management and deadline compliance
• First Aid at Work qualification is desirable. Training will be given as this is a requirement of the role. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting
• Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.