Duty Manager - Retail Leadership with Flexible Hours & Perks

A.F. Blakemore & Son Ltd; United Kingdom; On-site; GBP 19,000 - 28,000; Part time

Benefits offered by this job

Cycle to work

Staff discount

Pension scheme

Life insurance

Flexible hours

Early pay

Job summary

A.F. Blakemore & Son Ltd. is seeking a Duty Manager for our Burntwood SPAR store to help drive success and growth in a pivotal role. Reporting to the Store Manager, you will lead a team during shifts to ensure exceptional customer service and smooth store operations.

You will be responsible for supporting day-to-day operations, safeguarding store standards, and maintaining KPI performance while promoting community engagement and a positive, proactive work environment.

Qualifications

• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.
• Committed to promoting collaborative working.
• Enthusiastic and flexible with a positive attitude.
• Committed to developing own skills and apply learning to improve own performance.

Responsibilities

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s.
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
• Carrying out performance management/absence management as appropriate.
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues.
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
• Adhering to all company policies and procedures and processes.

Skills

Leadership

Supervision

Customer service

Planning

Communication

Job description

A.F. Blakemore & Son Ltd. is seeking a Duty Manager for our Burntwood SPAR store to help drive success and growth in a pivotal role. Reporting to the Store Manager, you will lead a team during shifts to ensure exceptional customer service and smooth store operations.

You will be responsible for supporting day-to-day operations, safeguarding store standards, and maintaining KPI performance while promoting community engagement and a positive, proactive work environment.