Retail Ops Shift Leader – Flexible Hours

Af Blakemore & Son Ltd; Lichfield; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Holiday leave package

Cycle to work scheme

Staff discounts

Job summary

Af Blakemore & Son Ltd, Burntwood SPAR store, is seeking a Duty Manager to lead daily operations and motivate a team to deliver exceptional customer service. You will support the Store Manager, ensure a safe and compliant environment, and drive KPI achievements and sales within a fast-paced retail setting.

You will be responsible for opening/closing, cash security, coaching staff, and promoting community engagement while upholding company policies and standards.

Qualifications

• Previous management or supervisor experience within a food retail or similar fast-paced operation
• Committed to achieving and sustaining exceptional customer service standards
• Able to plan, organise and prioritise effectively
• Ability to communicate and influence at all levels
• Able to take appropriate action and make decisions
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to developing own skills and apply learning to improve own performance

Responsibilities

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management/absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
• Adhering to all company policies and procedures and processes

Skills

Management experience

Customer service oriented

Planning & organisation

Communication

Decision making

Team collaboration

Job description

Af Blakemore & Son Ltd, Burntwood SPAR store, is seeking a Duty Manager to lead daily operations and motivate a team to deliver exceptional customer service. You will support the Store Manager, ensure a safe and compliant environment, and drive KPI achievements and sales within a fast-paced retail setting.

You will be responsible for opening/closing, cash security, coaching staff, and promoting community engagement while upholding company policies and standards.