Duty Manager (Part Time)

Heron Foods Limited; Newcastle upon Tyne; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Discounts

Wellbeing access

Career development programs

Recognition rewards

Job summary

Heron Foods Limited is seeking a part-time Duty Manager to lead a busy store in Newcastle upon Tyne. You will guide a team, maintain high standards of customer service, and ensure smooth daily operations in a fast-paced retail setting.

You’ll be accountable for opening/closing responsibilities, driving sales, and maintaining store standards while providing excellent customer experiences. The role offers growth opportunities and a supportive team environment.

Qualifications

• Proven success in retail supervisory roles.
• Strong leadership and customer service.
• Ability to manage a dynamic retail environment.

Responsibilities

• Lead and motivate the team to deliver high standards of service.
• Resolve customer queries effectively and professionally.
• Maintain a clean, well-presented, stocked store and drive profitability.
• Be a keyholder and manage store opening/closing in the Store Manager's absence.
• Ensure smooth daily operations in a fast-paced environment.

Skills

Leadership

Customer service

Team motivation

Proactive approach

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Walker, Newcastle Upon Tyne, NE6 2NY

Hours:

27 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced, rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like ‘Future Flyers.’
• Wellbeing Support: 24/ 7 GP access for you and your family, and free confidential support.
• Recognition & More: From long-service rewards to exclusive discounts and a host of extras.

What You'll Do:

As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For:

We’re seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front-Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Take the next step in your career and join a team where your leadership truly matters.