Duty Manager/Night Manager

Crimson Hotels Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health & wellbeing plan

Discount on Hilton stays

Pension scheme

Complimentary meals on duty

Career progression opportunities

Job summary

100 Queen's Gate Hotel London, Curio Collection by Hilton is seeking a Duty Manager/Night Manager to oversee day and night operations, ensuring exceptional service and smooth running of the hotel. You will be the primary contact for guests and colleagues, coordinating across departments and managing shifts with calm, proactive leadership.

You should bring hospitality supervisory experience, a guest-focused approach, and the ability to adapt quickly to changing situations.

Qualifications

• Experience in a supervisory or management role within hospitality.
• Able to lead and motivate the Front Office and other departments.

Responsibilities

• Take responsibility for overall hotel operations during your assigned shift, day or night.
• Act as main point of contact for guests and colleagues, handling queries and complaints.
• Support and motivate the Front Office team and wider hotel departments.
• Oversee night operations and ensure smooth overnight service.
• Monitor safety, security and emergency procedures; take appropriate action.
• Complete night audit procedures and financial checks accurately.
• Communicate updates and handovers between shifts.

Skills

Guest service

Team leadership

Shift management

Night operations

Job description

100 Queen's Gate Hotel London, Curio Collection by Hilton

Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

The Role

As our Duty Manager / Night Manager, you will play a key role in overseeing the smooth and efficient running of the hotel across both day and night operations. This is a flexible, multi-skilled position, and the successful candidate will be expected to cover both Duty Manager and Night Manager shifts as required.

You will be the main point of contact for guests and colleagues, ensuring exceptional service standards, effective team coordination and seamless hotel operations at all times.

What you’ll do:

• Take responsibility for the overall hotel operations during your assigned shift, whether day or night.

• Act as the main point of contact for guests and colleagues, handling queries, requests and complaints professionally.

• Support, guide and motivate the Front Office team and wider hotel departments.

• Oversee night operations, ensuring a smooth and efficient overnight service.

• Monitor hotel safety, security and emergency procedures, taking appropriate action when required.

• Ensure all relevant night audit procedures, reports and financial checks are completed accurately.

• Liaise with all departments to maintain high service standards and operational efficiency.

• Manage guest concerns and unexpected situations calmly and effectively.

• Ensure clear and comprehensive handovers between shifts and communicate important updates to the management team.

The Person

As well as having previous experience in a similar supervisory or management role within hospitality, you are confident, approachable and guest-focused.

You are flexible and comfortable working across both day and night shifts, with a good understanding of hotel operations, including Front Office and overnight procedures.

You remain calm under pressure, lead by example and make sound decisions independently. You are organised, proactive and confident using hotel systems, handling reports and supporting your team to deliver excellent guest experiences around the clock.

100 Queen's Gate Hotel London

100 Queen’s Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall. With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen’s Gate Suite, each stay offers distinct charm.

Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

As part of our team, you’ll have access to a range and benefits,including:

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping