Hotel Operations Lead — Day & Night Manager

Crimson Hotels Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health & wellbeing plan

Discount on Hilton stays

Pension scheme

Complimentary meals on duty

Career progression opportunities

Job summary

100 Queen's Gate Hotel London, Curio Collection by Hilton is seeking a Duty Manager/Night Manager to oversee day and night operations, ensuring exceptional service and smooth running of the hotel. You will be the primary contact for guests and colleagues, coordinating across departments and managing shifts with calm, proactive leadership.

You should bring hospitality supervisory experience, a guest-focused approach, and the ability to adapt quickly to changing situations.

Qualifications

• Experience in a supervisory or management role within hospitality.
• Able to lead and motivate the Front Office and other departments.

Responsibilities

• Take responsibility for overall hotel operations during your assigned shift, day or night.
• Act as main point of contact for guests and colleagues, handling queries and complaints.
• Support and motivate the Front Office team and wider hotel departments.
• Oversee night operations and ensure smooth overnight service.
• Monitor safety, security and emergency procedures; take appropriate action.
• Complete night audit procedures and financial checks accurately.
• Communicate updates and handovers between shifts.

Skills

Guest service

Team leadership

Shift management

Night operations

Job description

100 Queen's Gate Hotel London, Curio Collection by Hilton is seeking a Duty Manager/Night Manager to oversee day and night operations, ensuring exceptional service and smooth running of the hotel. You will be the primary contact for guests and colleagues, coordinating across departments and managing shifts with calm, proactive leadership.

You should bring hospitality supervisory experience, a guest-focused approach, and the ability to adapt quickly to changing situations.