Duty Manager | Luxury Hotel Guest Experience Lead

Iconic Hotels & Resorts; New Milton; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Accommodation

Free team meals

Friends and Family rate

25% discount on Food & Beverage

Discount on Spa

Cycle to work scheme

Cashback dental & optical plan

Job summary

Chewton Glen, a prestigious Hampshire hotel, is seeking a Duty Manager to uphold guest wellbeing and ensure the smooth running of the hotel during shifts. You will lead with warm hospitality, be the face of the team at daily briefings, and coordinate across departments to deliver outstanding service.

In return, the role offers a competitive salary of £35,533.36 per year plus £4,500 Tronc, accommodation if required, free team meals and generous staff discounts.

Responsibilities

• Ensuring you are prepared for every shift with faultless hotel knowledge
• Show passion for your guests’ experience by attending daily briefings to learn about special occasions, requirements and VIP guests
• To take ownership in welcoming and bidding farewell to all visitors in a warm and professional manner
• Ensuring all guests receive prompt service and guidance
• To be confident in handling guest requirements, special requests and complaints
• Take ownership in the smooth running of all departments during your shift

Job description

Chewton Glen, a prestigious Hampshire hotel, is seeking a Duty Manager to uphold guest wellbeing and ensure the smooth running of the hotel during shifts. You will lead with warm hospitality, be the face of the team at daily briefings, and coordinate across departments to deliver outstanding service.

In return, the role offers a competitive salary of £35,533.36 per year plus £4,500 Tronc, accommodation if required, free team meals and generous staff discounts.