Duty Manager — Lead Frontline Team, Guaranteed Hours

Whitbread; Telford; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%off

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Whitbread is recruiting for a Duty Manager at Telford Central Premier Inn. This hands-on role requires leading from the floor, coordinating reception, housekeeping and F&B during shifts. You’ll guide the team, resolve guest queries and keep operations running smoothly to deliver memorable stays.

Pay is up to £13.86 per hour for 32 guaranteed hours per week, with a permanent contract. Location is Telford, TF3 4LY, with shifts including evenings and weekends.

Qualifications

• As Duty Manager, you will lead shifts and coordinate teams across departments.
• You will handle guest queries, support reception, housekeeping and restaurant as needed.
• You will spot issues early and keep guests safe while the hotel runs smoothly.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Coach team members throughout the day to ensure great guest experiences.
• Assist guests with questions and resolve problems promptly.
• Support multiple departments from reception to restaurant during busy periods.

Skills

Leadership

Guest service

Team coaching

Problem solving

Job description

Whitbread is recruiting for a Duty Manager at Telford Central Premier Inn. This hands-on role requires leading from the floor, coordinating reception, housekeeping and F&B during shifts. You’ll guide the team, resolve guest queries and keep operations running smoothly to deliver memorable stays.

Pay is up to £13.86 per hour for 32 guaranteed hours per week, with a permanent contract. Location is Telford, TF3 4LY, with shifts including evenings and weekends.