Duty Manager: Lead Frontline Hospitality, Guaranteed Hours

Whitbread PLC; Cirencester; Hybrid; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60% of

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Permanent contract with guaranteed hrs

Job summary

Whitbread PLC's Premier Inn in Cirencester is seeking a Duty Manager to lead shifts and keep the hotel running smoothly. You’ll work across reception, housekeeping and the restaurant, ensuring guests have a great stay and your team has what they need.

You’ll spend your shift solving problems, coaching colleagues and helping guests with questions. Permanent contract with guaranteed hours, full training, and a clear path to progression are on offer, with 60% room discounts and pension benefits.

Qualifications

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Coach and support team members throughout the day.
• Help guests with questions and resolve problems.
• Work across reception, housekeeping and the restaurant.
• Ensure guests stay safe and the hotel runs smoothly.

Responsibilities

• Spot issues early and put them right.
• Sort out guest problems and ensure great stays.

Skills

Leadership

Customer service

Decision making

Teamwork

Job description

Whitbread PLC's Premier Inn in Cirencester is seeking a Duty Manager to lead shifts and keep the hotel running smoothly. You’ll work across reception, housekeeping and the restaurant, ensuring guests have a great stay and your team has what they need.

You’ll spend your shift solving problems, coaching colleagues and helping guests with questions. Permanent contract with guaranteed hours, full training, and a clear path to progression are on offer, with 60% room discounts and pension benefits.