Duty Manager: Lead a Busy Hotel Team (Guaranteed Hours)

Whitbread PLC; Wokingham; Hybrid; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60% 1

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema

Job summary

Whitbread PLC is hiring a Duty Manager for Wokingham Town Centre Premier Inn. The role covers evenings and weekends with a fixed-term contract and 30 guaranteed hours per week, located at Wellington Road, Wokingham. Pay is up to £13.86 per hour, with no zero-hours contracts.

You’ll lead shifts, support teams, help guests, and work closely with the Hotel Manager to ensure a great guest experience. This isn’t a desk job—you’ll be on the floor, guiding colleagues and handling guest questions across

Qualifications

• Experience leading teams in busy customer-facing environments.
• Ability to make quick, effective decisions under pressure.
• Comfort working evenings, weekends and variable shifts.
• Strong customer service orientation and calm under pressure.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.

Skills

Leadership

People management

Decision making under pressure

Customer service

Job description

Whitbread PLC is hiring a Duty Manager for Wokingham Town Centre Premier Inn. The role covers evenings and weekends with a fixed-term contract and 30 guaranteed hours per week, located at Wellington Road, Wokingham. Pay is up to £13.86 per hour, with no zero-hours contracts.

You’ll lead shifts, support teams, help guests, and work closely with the Hotel Manager to ensure a great guest experience. This isn’t a desk job—you’ll be on the floor, guiding colleagues and handling guest questions across