Duty Manager: Lead Shifts, Support Guests & Teams

Premier Inn; Woking; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60% of

Whitbread Benefits Card – up to 60%...

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Premier Inn in Wokingham is hiring a Duty Manager to lead hotel shifts across reception, housekeeping and the restaurant, ensuring guests have a great stay and the team has what it needs.

You'll lead pre-shift briefings, coach staff, resolve guest questions, and work with the Hotel Manager to keep operations smooth. Fixed-term contract with 30 hours weekly, including evenings and weekends.

Qualifications

• Experience in leading teams in busy customer-facing environments.
• Ability to make decisions under pressure and stay calm.
• Willing to work evenings and weekends.

Responsibilities

• Lead shifts across the hotel and brief the team.
• Coach and support team members.
• Resolve guest queries and problems.
• Coordinate with reception, housekeeping and restaurant.

Skills

People leadership

Customer service

Decision making

Job description

Premier Inn in Wokingham is hiring a Duty Manager to lead hotel shifts across reception, housekeeping and the restaurant, ensuring guests have a great stay and the team has what it needs.

You'll lead pre-shift briefings, coach staff, resolve guest questions, and work with the Hotel Manager to keep operations smooth. Fixed-term contract with 30 hours weekly, including evenings and weekends.