Hotel - Duty Manager

Whitbread PLC; Wokingham; Hybride; GBP 16 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Whitbread Benefits Card – up to 60% 1

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema

Résumé du poste

Whitbread PLC is hiring a Duty Manager for Wokingham Town Centre Premier Inn. The role covers evenings and weekends with a fixed-term contract and 30 guaranteed hours per week, located at Wellington Road, Wokingham. Pay is up to £13.86 per hour, with no zero-hours contracts.

You’ll lead shifts, support teams, help guests, and work closely with the Hotel Manager to ensure a great guest experience. This isn’t a desk job—you’ll be on the floor, guiding colleagues and handling guest questions across

Qualifications

• Experience leading teams in busy customer-facing environments.
• Ability to make quick, effective decisions under pressure.
• Comfort working evenings, weekends and variable shifts.
• Strong customer service orientation and calm under pressure.

Responsabilités

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.

Connaissances

Leadership

People management

Decision making under pressure

Customer service

Description du poste

Duty Manager – Wokingham Town Centre Premier Inn

This isn’t a desk job.

Pay, hours and location

Pay: Up to £13.86 per hour

Contract: Fixed-term until 28/01/2027 – we don’t do zero-hours contracts.

Hours: 30 guaranteed hours per week.

Location: Wokingham Town Centre Premier Inn - Wellington Road, Wokingham, RG40 2EX

Shifts:Includes evenings, weekends and busy guest periods.

What you’ll do

As Duty Manager, you’ll help lead the hotel during your shift. You'll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need. You’ll:

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

This isn’t a role where you stand back and supervise.

You’ll be out on the floor, helping your team wherever you’re needed.

You don’t need hotel experience

Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.

If you’ve led people before, we can teach you the hotel.

You may have worked as a:

• Team Leader
• Supervisor
• Shift Manager
• Assistant Manager

Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us.

What matters most is that you’re confident making decisions, enjoy helping people and stay calm when things get busy.

Why join Premier Inn?

We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.

As a Duty Manager, you’ll learn how an entire hotel operates – not just one department.

You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.

If you’re ambitious, we’ll help you keep moving.

What you’ll get

• Fixed-term contract with guaranteed hours
• Full training and support from day one
• A clear career path with real opportunities to progress
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Enjoy leading by example
• Stay calm under pressure
• Take ownership instead of waiting to be asked
• Want a role where every day is different…

…then we’d love to hear from you.