Hotel Duty Manager

Accor; Liphook; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Countryside setting

Free meals on duty

Free on-site parking

Long Service Awards

Long Service Holiday Entitlement

28 days paid holiday entitlement

Refer a Friend Bonus Scheme (100)

Discounts across all Food & Beverage

Job summary

Old Thorns Hotel & Resort is seeking a Duty Manager to join our team to ensure the smooth and safe running of the hotel’s operational activities, delivering high standards of customer service and care.

You will supervise staff, uphold Health & Safety and COSHH policies, act as Fire Warden, hold a Personal Licence, provide first aid, and support front-of-house operations as needed. This role sits within the Accor network of brands.

Qualifications

• Must hold a valid Right to Work in the UK.
• First Aider (Emergency First Aid – essential | Full First Aid, Level 3 - desirable).
• Personal Licence Holder.
• Customer Service experience.
• Hospitality experience.
• Supervising experience.
• Previous experience working in a hotel.

Responsibilities

• Ensure the security of the hotel and guests.
• Ensure the safety of staff and guests with the correct use of equipment and crowd management.
• Understand and enforce the hotel’s Health & Safety, hygiene, accident reporting, fire procedure and COSHH policies and practices.
• Have complete knowledge of fire evacuation procedures and act as Fire Wardens whilst on duty and to safely evacuate hotel under emergency conditions.
• Hold a Personal Licence for the sale of alcohol and uphold licensing laws.
• Act as a first aider and carry out any first aid responsibilities as requested.
• Provide cover or assistance (including service within any FOH Department, as necessary).

Skills

Customer service

Hospitality

Supervising

First aid

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth.

With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.

Job Description

Old Thorns Hotel & Resort is seeking a Duty Manager to join our team! This role aims to ensure the smooth and safe running of the operational activities within the hotel, ensuring all guests receive high standards of customer service and care.

• Ensure the security of the hotel and guests.
• Ensure the safety of staff and guests with the correct use of equipment and crowd management.
• Understand and enforce the hotel’s Health & Safety, hygiene, accident reporting, fire procedure and COSHH policies and practices.
• Have complete knowledge of fire evacuation procedures and act as Fire Wardens whilst on duty and to safely evacuate hotel under emergency conditions.
• Hold a Personal Licence for the sale of alcohol and uphold licensing laws.
• Act as a first aider and carry out any first aid responsibilities as requested.
• Provide cover or assistance (including service within any FOH Department, as necessary).

Qualifications

• Must hold a valid Right to Work in the UK.
• First Aider (Emergency First Aid – essential | Full First Aid, Level 3 - desirable).
• Personal Licence Holder.
• Customer Service experience.
• Hospitality experience.
• Supervising experience.
• Previous experience working in a hotel.

Benefits

• Countryside setting.
• A large variety of Learning & Development opportunities (including apprenticeships and courses).
• Free meals on duty.
• Free on-site parking.
• Long Service Awards & Long Service Holiday Entitlement.
• 28 days paid holiday entitlement.
• Refer a Friend Bonus Scheme (100).
• Discounts across all Food & Beverage outlets.
• Discounted access to our on-site gym and pool.
• Discounts on Spa Treatments and Products.
• Discount on Golf Retail Products in the Proshop.
• Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!).