Duty Manager: Hospitality Ops & Team Leader (Fixed Term)

Leonardo Hotels; Plymouth; Hybride; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Room discounts

Vouchers program

Talent referral

Wellbeing calendar

Training programmes

Résumé du poste

Leonardo Hotel Plymouth is seeking a Duty Manager (Fixed Term) to lead guest hospitality and oversee daily hotel operations. You will guide the team, participate in recruitment, and coach new starters to ensure exceptional service and smooth running of the hotel.

The role requires strong problem-solving skills, cross-department collaboration, and a passion for memorable guest experiences within the Leonardo Hotels estate.

Responsabilités

• Greet guests and motivate the team to deliver great hospitality.
• Oversee day-to-day hotel operations across departments.
• Assist with interviews and recruitment as part of the management team.
• Coach and train new starters to ensure confidence in their role.
• Resolve conflicts or guest issues with effective problem-solving.
• Collaborate with local HR to run team activities.

Description du poste

Leonardo Hotel Plymouth is seeking a Duty Manager (Fixed Term) to lead guest hospitality and oversee daily hotel operations. You will guide the team, participate in recruitment, and coach new starters to ensure exceptional service and smooth running of the hotel.

The role requires strong problem-solving skills, cross-department collaboration, and a passion for memorable guest experiences within the Leonardo Hotels estate.