Duty Manager - Guest Experience & Front Desk Lead

Apex Hotels; Dundee; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company app

Gym and pools access

Discounted room rates for employees

Job summary

Apex Hotels in Dundee is hiring a Duty Manager to lead the front desk team and deliver exceptional guest experiences. You will ensure smooth reception operations, handle emergencies, and supervise peak times with a focus on quality and safety.

The role emphasizes leadership, guest service, and a proactive, friendly approach. Training starts on day one, with a strong emphasis on teamwork and guest satisfaction.

Qualifications

• Uses initiative and self-awareness to evaluate their own work
• Provides excellent customer service with a friendly approach
• Ability to multi-task and maintain attention to detail
• Has front office experience or supervisory/management level exposure

Responsibilities

• Be present in lobby during peak times and support the team
• Promote selling culture among front office and review results daily
• Lead reception team to deliver superior arrivals/departures and perform quality checks
• Maintain safe, secure environment and report issues promptly
• Act on guest feedback and update guest profiles accordingly
• Ensure pre- and post-stay communications reach applicable guests
• Adhere to Apex financial, privacy, data security and H&S procedures
• Maintain records and communications for traceability
• Address poor performance and model positive leadership
• Coordinate daily with Housekeeping to ensure guest satisfaction
• Communicate VIP arrivals to hotel team
• Inspect property and address health & safety matters

Skills

Initiative

Self-awareness

Customer service

Multi-tasking

Attention to detail

Front office experience

Job description

Apex Hotels in Dundee is hiring a Duty Manager to lead the front desk team and deliver exceptional guest experiences. You will ensure smooth reception operations, handle emergencies, and supervise peak times with a focus on quality and safety.

The role emphasizes leadership, guest service, and a proactive, friendly approach. Training starts on day one, with a strong emphasis on teamwork and guest satisfaction.