Duty Manager

Apex Hotels; Dundee; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company app

Gym and pools access

Discounted room rates for employees

Job summary

Apex Hotels in Dundee is hiring a Duty Manager to lead the front desk team and deliver exceptional guest experiences. You will ensure smooth reception operations, handle emergencies, and supervise peak times with a focus on quality and safety.

The role emphasizes leadership, guest service, and a proactive, friendly approach. Training starts on day one, with a strong emphasis on teamwork and guest satisfaction.

Qualifications

• Uses initiative and self-awareness to evaluate their own work
• Provides excellent customer service with a friendly approach
• Ability to multi-task and maintain attention to detail
• Has front office experience or supervisory/management level exposure

Responsibilities

• Be present in lobby during peak times and support the team
• Promote selling culture among front office and review results daily
• Lead reception team to deliver superior arrivals/departures and perform quality checks
• Maintain safe, secure environment and report issues promptly
• Act on guest feedback and update guest profiles accordingly
• Ensure pre- and post-stay communications reach applicable guests
• Adhere to Apex financial, privacy, data security and H&S procedures
• Maintain records and communications for traceability
• Address poor performance and model positive leadership
• Coordinate daily with Housekeeping to ensure guest satisfaction
• Communicate VIP arrivals to hotel team
• Inspect property and address health & safety matters

Skills

Initiative

Self-awareness

Customer service

Multi-tasking

Attention to detail

Front office experience

Job description

Salary: £14 per hour plus excellent company benefits and perks

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Duty Manager in Dundee. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Role Overview:

As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:

• Be present in lobby and reception during peak times and support your team
• Promote selling culture amongst the FO team, review results daily
• Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
• Ensure all pre- and post stay communication is sent to applicable guests
• Ensure compliance with all Apex financial, privacy, data security and H&S procedures
• Maintain correct records & communications so they can be tracked effectively
• Proactively manage poor performance and act as a role model for your team
• Liase with Housekeeping management on daily basis to ensure outstanding guest experience
• Plan and communicate VIP arrivals to hotel team
• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.

About You:

As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for a Duty Managers who:

• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests
• Already have hotel front office experience or have worked at a supervisory or management level.

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

£12.92 per hour plus excellent benefits & perks

£12.85 plus excellent company benefits & perks.