Duty Manager - Club Operations & Guest Experience Lead

The Club Company

Reading

On-site

GBP 31,000 - 42,000

Full time

9 days ago

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Benefits offered by this job

Health club access

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day

70% meals off on duty

25% off retail

25% off spa treatments

Discounted membership for family/fun

Employee Assistance Programme

Personal development programs

Cycle to Work scheme

Exclusive golf competition chances

Stream financial flexibility

Free parking

Uniform provided

Job summary

The Club Company in Reading is seeking a proactive and reliable Duty Manager to oversee the daily operations of the Club during your shift, ensuring a safe and welcoming environment for members and guests.

You will supervise staff, carry out routine inspections, address member enquiries or complaints promptly, and support the Deputy General Manager in delivering exceptional service across all departments, including evening and event coverage.

Qualifications

Diploma in hospitality or business desirable.
Ability to exemplify exceptional service standards and exceed guest expectations.
Strong communication skills.

Responsibilities

Oversee daily operations of the Club during your shift.
Ensure a safe working environment and address member enquiries or complaints promptly.
Carry out routine inspections and supervise staff.
Oversee maintenance work and ensure cleanliness and safety across the Club.
Provide flexibility to cover other departments during busy times.