Club Operations & Guest Experience Lead

The Club at Mapledurham; Mapledurham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health club access

Birthday day off

Wedding day off

Volunteer day

Meal discounts

Staff retail discount

Spa discounts

Cycle to Work

Job summary

The Club at Mapledurham is seeking a proactive and reliable Duty Manager to support the Deputy General Manager in ensuring smooth operation across our premium golf and country club. You will oversee daily activities, address member inquiries, and lead a team to uphold safety, service standards and exceptional guest experiences.

Join a dynamic team committed to delivering a feel-good experience for members and guests, with opportunities for personal development within our expanding club group.

Qualifications

• Diploma in hospitality or business desirable.
• Exceptional guest service expected.
• Strong communication skills required.

Responsibilities

• Oversee daily club operations during shifts.
• Ensure safety and cleanliness of the club.
• Address member inquiries or complaints promptly.
• Supervise staff and manage maintenance work.
• Cover other departments during busy times.

Skills

Strong communication skills

Excellent guest service

Leadership ability

Education

Diploma in hospitality or business

Job description

The Club at Mapledurham is seeking a proactive and reliable Duty Manager to support the Deputy General Manager in ensuring smooth operation across our premium golf and country club. You will oversee daily activities, address member inquiries, and lead a team to uphold safety, service standards and exceptional guest experiences.

Join a dynamic team committed to delivering a feel-good experience for members and guests, with opportunities for personal development within our expanding club group.